Henry Deussen
Planet Fitness Inc.
Shelbyville,TN
10
years of professional experience
Front Desk Supervisor with 7+ years of customer-facing experience, including guest relations, staff training, and operations oversight. Known for strong time management, problem-solving, and smooth daily workflow.
Work History
Front Desk Supervisor
2 Years- Supervised front desk operations, ensuring consistent member service and accurate check-in procedures.
- Trained new staff on POS transactions, membership policies, and guest support standards.
- Monitored cash handling, reconciled daily transactions, and resolved billing discrepancies promptly.
- Coordinated shift coverage, balanced workloads, and maintained smooth reception workflow during peak periods.
- Addressed member concerns professionally, de-escalated issues, and supported positive club experiences.
- Verified membership accounts, updated system records, and maintained accurate front desk documentation.
- Enforced club policies and cleanliness standards to support safe, welcoming facility conditions.
US Navy Enlisted
4 Years 11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Starbucks Barista
2 Years 6 Months- Prepared handcrafted beverages and food items following recipe and quality standards.
- Operated espresso machines, blenders, and point-of-sale systems to support fast service.
- Delivered courteous customer service while handling orders, questions, and custom drink requests.
- Maintained clean, organized café stations, restocked supplies, and followed sanitation procedures.
- Supported team workflow by communicating order timing and prioritizing customer demand.
- Resolved service issues promptly to preserve customer satisfaction and efficient operations.
Education
Bachelor of Science - Aviation
No Degree - Battlefield Medicine
Skills
Time management
Guest relations
Reservations management
Problem-solving skills
Customer service management
Data entry efficiency
Team building proficiency
Staff training and development
Conflict management
Operations oversight
Task delegation
Timeline
Front Desk Supervisor
Planet Fitness Inc.
11.2024 - CurrentRead More
US Navy Enlisted
United States Navy(Enlisted), National Naval Medical Center
11.2019 - 10.2024Read More
Starbucks Barista
Starbucks
05.2017 - 11.2019Read More
Middle Tennessee State University
Bachelor of Science from Aviation
Read More
Fort Liberty Corpsman Training Course
No Degree from Battlefield Medicine
Read More