Henry Duruimo
Vineland,NJ
Summary
Skilled Computer Technician with a proven track record at RejoyceWorld.com, enhancing system performance and customer satisfaction through expert resolution of technical issues and efficient hardware troubleshooting. Demonstrates exceptional patience in user support and adeptness in network configuration, achieving significant improvements in productivity and system reliability.
Overview
11
11
years of professional experience
Work History
Computer Technician
RejoyceWorld.com
01.2017 - 10.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Enhanced system performance by conducting regular software and hardware updates.
- Linked computers to network and peripheral equipment.
- Maintained office PCs, networks and mobile devices.
Computer Technician
AST Cargo Dubai
11.2015 - 06.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Linked computers to network and peripheral equipment.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
Computer Technician
AST Cargo Africa
02.2014 - 11.2015
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
Bachelor of Arts - Computer Science
University of Lagos State
Lagos, Nigeria01-2005
Associate of Arts - Computer Engineering
Excel College
Lagos, Nigeria01-2005
Skills
- Hardware troubleshooting
- Network configuration
- Device configuration
- Server maintenance
- System diagnostics
- Computer configurations
- Issue diagnosis and resolution
- Troubleshooting and analysis
Languages
English
Native or Bilingual
Igbo
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Computer Technician
RejoyceWorld.com
01.2017 - 10.2024
Computer Technician
AST Cargo Dubai
11.2015 - 06.2017
Computer Technician
AST Cargo Africa
02.2014 - 11.2015
Bachelor of Arts - Computer Science
University of Lagos State
Associate of Arts - Computer Engineering
Excel College
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