Henry Erazo
Lathrop,CA
Summary
Detail-oriented professional with many years of experience enhancing service and sales culture. Cultivated productive relationships securing customer loyalty by generating repeat and new business to meet sales initiatives. Self-motivated and organized professional building lasting relationships with customers.
Overview
6
6
years of professional experience
Work History
Outside Parts Sales
TEC Equipment
Lathrop, CA
03.2021 - Current
- Researched potential clients, identified decision makers and developed relationships with them.
- Maintained knowledge of current product offerings and pricing structures.
- Managed accounts by providing solutions that best fit the customer's needs.
- Generated leads through cold calling, networking events, referrals.
- Resolved customer complaints promptly and professionally.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Developed and maintained relationships with clients to ensure repeat business.
- Demonstrated products to potential customers and answered questions to close sales.
- Organized sale calls with customers and vendors.
Back Counter Parts
TEC Equipment
Lathrop, CA
03.2020 - 03.2021
- Responded promptly to customer inquiries via telephone, email, or chat applications.
- Processed customer orders for parts, supplies and tools.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Utilized computer system to check part numbers, prices, availability and special order items.
Warehouse Associate
TEC Equipment
Lathrop, CA
05.2019 - 02.2020
- Labeled containers correctly for product identification purposes.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Shop Assistant Manager
Villegas Trucking Service
San Leandro, CA
07.2018 - 04.2019
- Responded to customer requests via telephone and email.
- Entered details such as payments, account information and call logs into the computer system.
- Managed facility in all capacities.
- Completed all facets of reporting and report analysis required including: Budget Awareness Reports, Daily
& Monthly Sales & Inventory Reports, Payroll. - Monitors sales and guest needs and submits ideas for additional sales.
- Ensures work and product quality standards are maintained.
Diesel Technician
Villegas Trucking Service
San Leandro, CA
01.2018 - 07.2018
- Removed components and completed repairs or installed new replacements.
- Replaced parts such as belts, hoses and motors on different systems.
- Inspected trucks for repair and maintenance needs.
Education
Diesel Technology -
San Joaquin Delta College
Stockton, CA12-2017
Skills
- Quick Learner
- Goal-oriented mindset
- Catalog and parts familiarity
- Verbal and written communication
- Customer Service
- Bilingual
- Team Collaboration
Timeline
Outside Parts Sales
TEC Equipment
03.2021 - Current
Back Counter Parts
TEC Equipment
03.2020 - 03.2021
Warehouse Associate
TEC Equipment
05.2019 - 02.2020
Shop Assistant Manager
Villegas Trucking Service
07.2018 - 04.2019
Diesel Technician
Villegas Trucking Service
01.2018 - 07.2018
Diesel Technology -
San Joaquin Delta College
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