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Henry Evans
indianapolis,IN
Work Preference
Summary
Results-driven customer service professional with a strong focus on problem-solving, communication, and team training. Proven ability to enhance satisfaction rates through effective feedback mechanisms.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service
American Elite Vending
08.2015 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed product inventory, ensuring optimal stock levels for timely service delivery.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Implemented feedback mechanisms to improve service quality and customer satisfaction rates.
Forklift Operator
RR Donnelley
06.2021 - 05.2022
- Operated forklifts safely to transport materials throughout warehouse environment.
- Managed inventory by performing regular stock checks and updating records accurately.
- Collaborated with team members to optimize load placement for efficiency and safety.
- Conducted routine maintenance checks on equipment to ensure operational reliability.
- Trained new operators on safety protocols and equipment handling procedures.
- Improved workflow efficiency by reorganizing storage layouts based on operational needs.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
DELIVERY DRIVER
PGW Auto Glass
01.2019 - 06.2020
- Delivered auto glass products to customers, ensuring timely and accurate service.
- Maintained vehicle cleanliness and functionality, conducting regular inspections for safety compliance.
- Coordinated delivery routes to optimize efficiency and minimize delays.
- Assisted in training new drivers on delivery protocols and best practices.
- Resolved customer inquiries or concerns related to delivery issues promptly and professionally.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Education
High School Diploma -
John Marshall H.S.
Chicago, IL09-1984
Skills
- Adherence to high customer service standards
- Excellent customer service
- Customer service aptitude
- Customer service expertise
- Friendly customer service
- Proficient customer service
Certification
PROLOGISTICS FORKLIFT OPERATOR
Timeline
Forklift Operator
RR Donnelley
06.2021 - 05.2022
DELIVERY DRIVER
PGW Auto Glass
01.2019 - 06.2020
Customer Service
American Elite Vending
08.2015 - Current
High School Diploma -
John Marshall H.S.