HENRY FANA
SENIOR DISPATCHER
Fayetteville,NC
Summary
Results-driven dispatcher with expertise in optimizing logistics and enhancing customer service. Proven ability to streamline operations and improve delivery efficiency, ensuring timely updates and service excellence.
Overview
12
12
years of professional experience
Work History
Night Shift Dispatcher
PLR
03.2021 - 07.2026
- Coordinated daily dispatch operations to optimize delivery schedules and reduce wait times.
- Managed communication between drivers and clients to ensure timely updates and service excellence.
- Utilized routing software to enhance efficiency in transportation logistics and streamline operations.
- Monitored fleet performance metrics, identifying opportunities for process improvements and cost savings.
Intermodal Dispatcher
South Gold Transport
02.2019 - 02.2021
- Coordinated intermodal transportation schedules to optimize efficiency and reduce delays.
- Monitored shipment progress and resolved issues to ensure timely deliveries.
- Communicated with drivers, clients, and terminals to facilitate smooth operations.
- Implemented process improvements that enhanced workflow efficiency and accuracy.
Senior Dispatcher
Seatruck Inc
05.2014 - 01.2019
- Coordinated daily dispatch operations to optimize delivery routes and enhance efficiency.
- Supervised team of dispatchers, ensuring adherence to safety protocols and operational standards.
- Implemented new scheduling software, improving accuracy in order tracking and resource allocation.
- Trained junior dispatch staff on best practices for communication and problem-solving in high-pressure situations.
- Stay In Contact with the Ships Captain to make sure all Containers were loaded or if we had to hold the ship due to late arrival at the port.
- Open and Shut the Port Gates
Education
Bachelor of Arts - Culinary
Le Cordon Bleu Cullinary College
Miramar, FL05-2020
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Night Shift Dispatcher
PLR
03.2021 - 07.2026
Intermodal Dispatcher
South Gold Transport
02.2019 - 02.2021
Senior Dispatcher
Seatruck Inc
05.2014 - 01.2019
Bachelor of Arts - Culinary
Le Cordon Bleu Cullinary College