HENRY FANA
Raeford
Summary
Results-driven dispatcher with expertise in optimizing logistics and enhancing customer service. Proven ability to streamline operations and improve delivery efficiency, ensuring timely updates and service excellence.
Overview
7
7
years of professional experience
Work History
Night Shift Dispatcher
PLR/ECP CUSTOMIZED TRUCKING
Miami, FL
03.2021 - 07.2026
- Coordinated daily dispatch operations to optimize delivery schedules and reduce wait times.
- Managed communication between drivers and clients to ensure timely updates and service excellence.
- Utilized routing software to enhance efficiency in transportation logistics and streamline operations.
- Monitored fleet performance metrics, identifying opportunities for process improvements and cost savings.
Intermodal Dispatcher
South Gold Transport
Miami, FL
02.2019 - 02.2021
- Coordinated intermodal transportation schedules to optimize efficiency and reduce delays.
- Monitored shipment progress and resolved issues to ensure timely deliveries.
- Communicated with drivers, clients, and terminals to facilitate smooth operations.
- Implemented process improvements that enhanced workflow efficiency and accuracy.
Education
Bachelor of Arts - Culinary
Le Cordon Bleu Cullinary College
Miramar, FL05-2020
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Night Shift Dispatcher
PLR/ECP CUSTOMIZED TRUCKING
03.2021 - 07.2026
Intermodal Dispatcher
South Gold Transport
02.2019 - 02.2021
Bachelor of Arts - Culinary
Le Cordon Bleu Cullinary College