Henry Gallarzo
Part Time IT Help Desk
Whittier,CA
Summary
Driven IT Technician and Recreation Leader with a proven track record at the City of Whittier, adept in hardware installation and fostering positive relationships. Excelled in enhancing program attendance through innovative marketing and efficiently resolved technical issues, demonstrating exceptional problem-solving and adaptability skills. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
City of Whitter
05.2024 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured and tested new software and hardware.
Recreation Leader
City of Whittier
08.2021 - 05.2024
- Developed positive and productive relationships with kids, parents and staff.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Engaged participants in recreational activities and team-building exercises.
- Scheduled events in recreation facilities and monitored facility conditions.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Planned, promoted and executed more than 4 events each year.
- Increased program attendance through effective marketing strategies, including social media promotion and flyer distribution.
Education
BBA - Computer And Information Systems Security
California State University - Los Angeles
Los Angeles, CA 05.2001 -
No Degree - Computer And Information Systems Security
Rio Hondo College
Whittier, CA 05.2001 -
High School Diploma -
California High School
Whittier, CA 05.2001 -
Skills
Desktop Technical Support
Hardware Installation
Application installations
Technical Support
Remote Support
User Training
Problem-Solving
Time Management
Adaptability and Flexibility
Multitasking
Certification
Cisco Networking CCNAv7: Introduction to Networks
Timeline
IT Technician
City of Whitter
05.2024 - Current
Cisco Networking CCNAv7: Introduction to Networks
05-2024
Recreation Leader
City of Whittier
08.2021 - 05.2024
BBA - Computer And Information Systems Security
California State University - Los Angeles
05.2001 -
No Degree - Computer And Information Systems Security
Rio Hondo College
05.2001 -
High School Diploma -
California High School
05.2001 -
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