Henry Gomez
Gainesville,FL
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Lead
Dunkin' Brands
Gainesville, FL
08.2024 - Current
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored team members on operational procedures and best practices.
- Monitored inventory levels, placing orders to maintain stock availability without excess waste.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Conducted regular staff performance evaluations, providing feedback for professional development.
- Completed store opening and closing procedures and balanced tills.
Team Trainer
Taco Bell
Gainesville, FL
08.2023 - 04.2024
- Trained new team members on operational procedures and customer service standards.
- Developed training materials to enhance employee onboarding and retention.
- Facilitated workshops to improve team performance and product knowledge.
- Mentored staff in effective communication and teamwork strategies.
Fresh Team Lead
Walmart
Gainesville, FL
01.2018 - 06.2023
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in the store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Prioritized helping customers over completing other routine tasks in store
Crew Member
Wendy's
Hudson, WI
06.2015 - 04.2018
- Worked front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collect payments.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
Stocker Associate
Dick's Fresh Market
River Falls, WI
07.2015 - 04.2016
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed them to requested products.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on the sales floor for timely stocking.
Education
Bachelor of Arts - Music Education
University of Florida
Gainesville, FL12-2024
Skills
- Cultural Awareness
- Flexible and Adaptable
- Dependable and Responsible
- Critical Thinking
- Organization and Time Management
- Teamwork and Collaboration
- Written Communication
- Team motivation
- Coaching and mentoring
Certification
- Licensed Forklift Operator
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Dunkin' Brands
08.2024 - Current
Team Trainer
Taco Bell
08.2023 - 04.2024
Fresh Team Lead
Walmart
01.2018 - 06.2023
Stocker Associate
Dick's Fresh Market
07.2015 - 04.2016
Crew Member
Wendy's
06.2015 - 04.2018
Bachelor of Arts - Music Education
University of Florida