Terra Malone
Richmond,KY
Summary
Dedicated, Life-Long Learner, Teachable, Compassionate, Empathetic, Thick-Skinned, and Tenacious
Overview
5
5
years of professional experience
Work History
Shift Lead
Starbucks
09.2020 - 10.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved team questions and concerns.
Barista
Starbucks
09.2020 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
SSP Volunteer
Deaf-Blind Retreat
04.2019 - 04.2019
- In April, I had the opportunity to go through Support Service Provider training (7+ hours)
- After the training I spent the weekend at Lake Cumberland 4-H Camp in Nancy, KY at the K.A.D.B Deaf-Blind retreat.
- Used strong interpersonal communication skills to convey information to others while encouraging others to do the same
- Approached issues proactively to best meet current and future community needs.
- Cultivated strong network of providers delivering necessary assistance to the Deaf-Blind community.
Camp Counselor Volunteer
Lions Camp Crescendo
06.2019 - 06.2019
- Worked with children of varying age, interest, skill, and language developmental levels.
- Supervised groups of children in log cabins for sleepaway camp.
- Taught socially acceptable behaviors to campers, served as role model and used age-appropriate positive reinforcement and behavior management strategies.
- Led groups of children safely through variety of camp activities.
- Facilitated conversations between D/deaf, HoH and Hearing campers to allow for life long friendships outside of camp
Volunteer
Hands And Voices SuperHEARo 5k
06.2019 - 06.2019
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
EKU KYRID Student Representative
Kentucky Registry Of Interpreters For The Deaf
02.2023 - Current
- Attended monthly meetings with KYRID board and student leadership committee to discuss program initiatives.
- Represented student views on matters related to Interpreter Training Program to discuss with board regarding workshops and future conferences.
- Discussed program information with student leadership committee for annual report submitted to board.
- Distributed information regarding advisory committee and representative programs to generate interest and participation.
- Discussed task completion and impending projects with advisory committee to finalize.
ASLA Member
American Sign Language Association
08.2018 - 08.2021
ASLA Member
American Sign Language Association
08.2022 - Current
DeaFestival-Kentucky Volunteer
KCDHH
09.2022 - 09.2022
Jacobs Hall Christmas Decoration Volunteer
Kentucky School For The Deaf
11.2019 - 11.2019
Jacobs Hall Christmas Decoration Volunteer
Kentucky School For The Deaf
11.2022 - 11.2022
Interpreting Student Volunteer
Talking Out Of School Series
11.2023 - 11.2023
Education
Bachelor of Science - American Sign Language And English Interpretation
Eastern Kentucky University
Richmond, KY05.2024
High School Diploma -
Piketon High School
Piketon, OH05.2018
Skills
- Active Listening
- Behavior Modeling/Adapting
- Time Management
- American Sign Language Proficient
- Cultural Awareness
- Constructive Feedback/Being Receptive
- Planning Processes
- Critical Thinking
- Creative Solutions
Timeline
Interpreting Student Volunteer
Talking Out Of School Series
11.2023 - 11.2023
EKU KYRID Student Representative
Kentucky Registry Of Interpreters For The Deaf
02.2023 - Current
Jacobs Hall Christmas Decoration Volunteer
Kentucky School For The Deaf
11.2022 - 11.2022
DeaFestival-Kentucky Volunteer
KCDHH
09.2022 - 09.2022
ASLA Member
American Sign Language Association
08.2022 - Current
Shift Lead
Starbucks
09.2020 - 10.2022
Barista
Starbucks
09.2020 - 10.2022
Jacobs Hall Christmas Decoration Volunteer
Kentucky School For The Deaf
11.2019 - 11.2019
Camp Counselor Volunteer
Lions Camp Crescendo
06.2019 - 06.2019
Volunteer
Hands And Voices SuperHEARo 5k
06.2019 - 06.2019
SSP Volunteer
Deaf-Blind Retreat
04.2019 - 04.2019
ASLA Member
American Sign Language Association
08.2018 - 08.2021
Bachelor of Science - American Sign Language And English Interpretation
Eastern Kentucky University
High School Diploma -
Piketon High School
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