Henry Johnson
Carbondale,IL
Summary
Mental health technician with strong expertise in therapeutic communication and program facilitation. Skilled in developing and implementing individualized treatment plans that address diverse needs, ensuring safety and emotional support for youth. Adept at mentoring and guiding at-risk individuals towards improved skills and behavior.
Overview
12
12
years of professional experience
Work History
Mental Health Technician
CHOATE MENTAL HEALTH AND DEVELOPMENTAL CENTER
Anna, IL
12.2023 - Current
- Delivered direct care, supervision, and therapeutic support to patients with psychiatric or developmental conditions, fostering a safe and supportive environment.
- Monitored patient behavior and ensured safety in residential settings, contributing to overall well-being.
- Assisted in implementing individualized treatment plans, addressing diverse patient needs effectively.
Youth Development, Director Of Workforce Readiness
Boys And Girls Clubs Of Southern Illinois
Carbondale, IL
10.2022 - 07.2023
- Implemented youth development programs that promoted personal growth and resilience.
- Planned and coordinated guidance and counseling programs aligning with prioritized objectives to support youth needs.
- Conducted programs to prepare teenage members for adulthood, enhancing life skills and readiness for independence.
- Documented actions and incidents associated with youth program participants.
- Recruited, supervised, mentored, and planned activities for youth members to foster engagement and personal development.
- Guided youth offenders and at-risk individuals in improving abilities, behaviors, and emotional resilience.
- Facilitated youth development programs
- Ensured safety and security of youth under supervision, creating a secure environment for growth and learning.
Youth Development Professional
Boys & Girls Clubs Of America
Lawrence, KS
10.2019 - 07.2022
- Guided youth offenders and at-risk individuals in developing skills, improving behavior, and enhancing emotional resilience.
- Coordinated recruitment, supervision, mentoring, and activity planning for youth members to foster engagement and personal growth.
- Provided homework help and tutoring in specific subjects.
- Ensured safety and security for youth under supervision.
Customer Service Representative
Maximus Federal
Lawrence, KS
12.2016 - 07.2022
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable, friendly service.
- Leveraged strong communication skills to resolve product and consumer complaints, improving overall customer experience.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assist consumers with applying for health coverage through the Affordable Care Act
Sorter
American Eagle Outfitters, Focus
Ottawa, KS
11.2016 - 12.2016
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Inspected and sorted items according to type, size, and color to streamline packaging process.
- Sorted pallets, boxes, and materials by hand to ensure organized work environment.
- Cleaned conveyor and surrounding sorting line to uphold cleanliness and safety standards.
Line Operator
Berry Plastics
Lawrence, KS
10.2016 - 11.2016
- Operated various machinery to manufacture high-quality plastic products.
- Inspected finished products for quality and adherence to customer specifications.
- Managed loading and unloading of items on production line to maintain workflow efficiency. from machines, conveyors and conveyances.
- Monitored machine operations to identify defects or malfunctions, making necessary adjustments to ensure product quality.
Quality Control Inspector
Aisin Manufacturing Illinois
Marion, IL
07.2014 - 07.2016
- Inspected painted car parts for defects and irregularities, ensuring adherence to quality standards.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees on company procedures and job duties to enhance team readiness and performance.
Education
High School Diploma -
Sr. High School
Cairo, IL, USSkills
- Crisis intervention
- Behavioral assessment
- Patient education
- Group therapy
- Care coordination
- Mental health advocacy
- Therapeutic rapport
- Staff Training
- Training & development
- Mentoring
- Experienced mentoring
- Effective communication
- Customer Support
- Call Center Experience
- Team collaboration
- Conflict resolution
- Active listening
- Empathy building
- Microsoft Office
Timeline
Mental Health Technician
CHOATE MENTAL HEALTH AND DEVELOPMENTAL CENTER
12.2023 - Current
Youth Development, Director Of Workforce Readiness
Boys And Girls Clubs Of Southern Illinois
10.2022 - 07.2023
Youth Development Professional
Boys & Girls Clubs Of America
10.2019 - 07.2022
Customer Service Representative
Maximus Federal
12.2016 - 07.2022
Sorter
American Eagle Outfitters, Focus
11.2016 - 12.2016
Line Operator
Berry Plastics
10.2016 - 11.2016
Quality Control Inspector
Aisin Manufacturing Illinois
07.2014 - 07.2016
High School Diploma -
Sr. High School