Henry Marchena
Perth Amboy,NJ
Summary
Experienced Store Manager with strengths in retail operations, inventory control, and team leadership. Known for improving store performance through staff training, problem-solving, and accurate sales reporting.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Store Manager
Smart Rent to Own
Easton, Pennsylvania
06.2023 - 09.2026
- Supported daily store operations, including opening, closing, and cash handling.
- Opened and closed store according to Smart Rent to Own policies.
- Tracked inventory and completed physical counts to help reduce loss.
- Monitored stock levels and submitted replenishment orders for shelves.
- Helped receive inventory, stock merchandise, and organize showroom displays.
- Assisted with inventory receiving, merchandising, and showroom setup.
- Helped create plans to improve sales and profitability.
- Prepared monthly reports reviewing sales, expenses, and profits for decision-making.
- Met team goals and addressed issues by sharing customer service ideas.
- Resolved customer concerns with clear communication and store policy.
- Handled customer complaints in timely manner.
- Helped with team scheduling, training, and performance expectations.
- Created weekly work schedules for store staff.
- Improved workflow productivity by hiring and developing talent and building team skills.
- Kept employee performance review records accurate.
- Followed safety regulations and company policies in daily operations.
- Planned special promotions and discounts based on market trends.
- Ran promotional events that improved product visibility and brought in new customers.
- Built relationships with key customers and stakeholders to grow business networks and identify new opportunities.
- Reviewed operational efficiency across store departments.
- Found cost savings opportunities through waste reduction efforts.
- Studied sales data to identify trends and adjust strategies.
- Assigned work to staff, set priorities, and defined goals.
- Provided leadership guidance and mentoring to newly hired employees, sharing knowledge of company programs.
- Improved productivity initiatives by managing budgets and accounts, coordinating itineraries, and scheduling appointments.
- Improved productivity initiatives by managing budgets and accounts, coordinating itineraries, and scheduling appointments.
- Supervised associates, scheduled shifts, and assigned store duties.
- Coordinated deliveries, pickups, and product setup for rent-to-own customers.
- Developed store tactics and strategies to meet operational performance and sales goals.
Education
MBA - Business Administration And Management
Universidad Catolica Santo Domingo
Dominican Republic09-2011
Skills
- Inventory management
- Cash handling
- POS systems
- Sales reporting
- Merchandise planning
- Retail operations
- Store scheduling
- Store opening and closing
- Visual merchandising
- Process improvements
- Team leadership
- Decision making
- Staff training
- Team building
- Personnel development
- Problem solving
- Lease review
- Merchandising planning
- Customer service
- Conflict resolution
- Team leadership and coaching
- MS office proficient
- Work Planning and Prioritization
- Strategic thinker
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Store Manager
Smart Rent to Own
06.2023 - 09.2026
MBA - Business Administration And Management
Universidad Catolica Santo Domingo