Henry Mogk
Lancaster,PA
Summary
Seasoned hospitality professional with 14+ years of leadership experience in service operations and customer-facing environments. I am a creative and enthusiastic business leader with cross functional business talents. My transferable skillset includes superior customer relationship building, exceptional analysis of reports and trends, cost saving strategies, exceptional supervisory and motivational skills, and logistical troubleshooting. My desire to succeed and proven track record will assist me in accomplishing all of my personal goals as well as goals set my employer.
Overview
15
15
years of professional experience
Work History
Service Supervisor
Longhorn Steakhouse
Lancaster
05.2022 - 09.2026
- Coordinated servers, hosts, and bartenders to support accurate order delivery and timely guest service.
- Resolved guest concerns promptly to enhance satisfaction and maintain hospitality standards.
- Increased year-over-year sales by 3 percent through targeted service enhancements.
- Supervised front-of-house service flow to maintain smooth guest seating, table turnover, and dining room readiness.
- Monitored cleanliness, safety, and sanitation standards throughout dining areas and service stations.
- Coordinated cross-departmental efforts to resolve complex customer issues, improving communication and collaboration between teams.
Dining Room Manager
Belvedere Inn
Lancaster PA
04.2018 - 05.2022
- Supervised dining room operations, maintaining smooth service flow and consistent guest experience.
- Trained servers on service standards, menu knowledge, and guest recovery practices.
- Coordinated front-of-house staff schedules, assignments, and daily coverage needs.
- Increased sales year over year more than 5 percent.
- Resolved guest concerns promptly, supporting high satisfaction and repeat visits.
Collections Supervisor
Comcast
Harrisburg
02.2012 - 03.2018
- Supervised collections workflow, prioritizing delinquent accounts and escalations for timely resolution.
- Reviewed account balances, payment histories, and billing discrepancies to support accurate collection actions
- Coordinated repayment arrangements with customers while maintaining compliance with credit and collection policies and reducing risk
- Trained representatives on collection procedures, customer communication, and account documentation standards.
- Analysis of daily reporting of high balance and days past due for outliers and adding restrictions on payment methods based on risk assessment of data.
- Continually monitored and approved off phone activity in real time to ensure the best customer experience
Education
High School Diploma -
Manheim Township Hgh School
Lancaster, PA05-1997
Skills
- Task management
- Team leadership
- Customer service
- Client management
- Conflict resolution
- Problem-solving
- Critical thinking
- Active listening
- Professional telephone demeanor
- Employee relations
- Call center operations
- Positive attitude
Timeline
Service Supervisor
Longhorn Steakhouse
05.2022 - 09.2026
Dining Room Manager
Belvedere Inn
04.2018 - 05.2022
Collections Supervisor
Comcast
02.2012 - 03.2018
High School Diploma -
Manheim Township Hgh School