Nargiz Shabiyeva
Chicago,IL
Summary
Aviation and customer service professional with extensive experience in airport operations, passenger support, and reservation systems. Proven ability to manage customer inquiries, resolve operational issues, and coordinate effectively in high-pressure environments. Proficient in Altea, CRM systems, and Microsoft Office, emphasizing accuracy and communication. Experienced in coaching teams and enhancing day-to-day operational efficiency.
Overview
9
9
years of professional experience
Work History
Passenger Service Supervisor
Cathay Pacific Airways AGI
Chicago, Illinois
04.2025 - Current
- Supervised passenger check-in processes to ensure smooth operations.
- Coordinated boarding procedures for timely departures and customer satisfaction.
- Trained staff on customer service protocols and safety regulations.
Lead Passenger Service Agent
ROYAL JORDANIAN,AGI
Chicago, Illinois
01.2025 - Current
Passenger Service Agent
Emirates, AGI
Chicago, Illinois
01.2025 - 11.2025
Host
Aba
Chicago, IL
04.2024 - 08.2024
- Managed reservations and walk-in guests, optimizing seating arrangements to improve service efficiency
- Addressed guest inquiries and resolved seating issues, enhancing overall dining experience
- Greeted and seated guests promptly to enhance dining experience.
Customer Service Representative
Handex
Baku, Azerbaijan
06.2021 - 03.2024
- Delivered customer service by addressing inquiries, resolving issues, and providing information on products and services, contributing to customer satisfaction
- Managed high volumes of customer interactions over the phone and in person, ensuring timely and accurate responses to enhance service efficiency
- Used customer feedback to improve service processes, resulting in enhanced customer experience
Server
Greenbay Original Cafe
Winnetka, IL
01.2020 - 04.2022
- Participated in ongoing professional development opportunities to stay current on industry trends and continually improve service offerings
- Managed reservations and waitlists skillfully to seat customers in a timely manner
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
Receptionist
Brookdale Assisted Living
Northbrook, IL
10.2019 - 02.2021
- Sorted, received, and distributed mail correspondence between departments and personnel
- Organized, maintained, and updated information in computer databases
- Operated multi-line telephone systems to manage a high volume of calls efficiently
Quality Control Technician
Nemera
Buffalo Grove, IL
09.2018 - 10.2019
- Streamlined inspection processes by implementing advanced testing methods, reducing time spent on routine tasks
- Developed testing protocols to be used across product lines
- Maintained quality documentation and records for conformance with relevant standards
Researcher
Caspian Research Center
Baku, Azerbaijan
08.2017 - 07.2018
- Documented study findings and updated research based on new discoveries
- Designed experiments with rigorous controls to ensure the validity and reliability of findings
- Conducted accurate quantitative analysis of targeted data for research, collection, and report preparation
- Engaged in research to increase knowledge and contribute valuable insights
Education
Bachelor of Arts - Sociology
Baku State University
Azerbaijan06-2018
Skills
- Customer service
- Coordination
- Team leadership
- Team Collaboration
- Organizational Skills
- Time Management
- Task management
- Operational Efficiency
- Data Management
- MS Office
- Analytical Thinking
- Critical Thinking
- Flexible and Adaptable
- Operational Efficiency
Languages
- Turkish, Native or Bilingual
- Russian, Professional Working
- English, Full Professional
Timeline
Passenger Service Supervisor
Cathay Pacific Airways AGI
04.2025 - Current
Lead Passenger Service Agent
ROYAL JORDANIAN,AGI
01.2025 - Current
Passenger Service Agent
Emirates, AGI
01.2025 - 11.2025
Host
Aba
04.2024 - 08.2024
Customer Service Representative
Handex
06.2021 - 03.2024
Server
Greenbay Original Cafe
01.2020 - 04.2022
Receptionist
Brookdale Assisted Living
10.2019 - 02.2021
Quality Control Technician
Nemera
09.2018 - 10.2019
Researcher
Caspian Research Center
08.2017 - 07.2018
Bachelor of Arts - Sociology
Baku State University