Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
• Fostered and sustained positive working relationships with customers and staff members of Nordstrom.
• Generated detailed, accurate reports for inventory, payroll hours, and the material used.
• Former Contributing Educator for BIA International
• Contributor to the ‘Dr. Vibe Allies’, ‘Black Men Are Talking’, and ‘Do You Know What Time It Is’ talk radio shows.