Henry Ortega
San Diego,CA
Summary
Dynamic Operations Manager with a proven track record at the Mental Health Center of San Diego, enhancing productivity by 15% through innovative workflow strategies. Excelled in high-stakes environments, from managing crisis situations to orchestrating major events with the San Diego Padres. Skilled in empathetic communication and data management, adept at fostering teamwork and driving operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Mental Health Center of San Diego
12.2023 - Current
- Successfully manages a diverse team of staff members, fostering a culture of collaboration, accountability, and operational excellence
- Spearheaded initiatives to enhance team cohesion and leadership development, contributing to a positive organizational culture
- Streamlined daily operations and implemented efficient workflows, resulting in a 15% increase in productivity and improved client satisfaction
- Lead the crisis management team, responding effectively to critical incidents and ensuring the safety and well-being of clients and staff
Event Crew/Production Assistant/Logistics Team
San Diego Padres
06.2022 - Current
- Actively contributed as a member of the first ATD (Attention To Detail) committee, where I worked with a diverse team to enhance crew effectiveness and address issues collectively, showcasing strong problem-solving and teamwork skills
- Established rapport and effectively communicated with performing artists, including Meg the Stallion, Bad Bunny, Meet me @ the Alter, and Kim Petra, demonstrating strong interpersonal skills and the ability to work with individuals from diverse backgrounds
- Transport, setup/breakdown, and operate appropriate equipment needed for game days and special events consisting of (Concerts, Expos, and Conventions)
- Point-of-Contact for high status celebrities, athletes, and MLB personnel maintaining confidentiality
- Including, assumed Travel Security Assistant for Padres Athletes, Personnel and Family members alongside the Travel Secretary and Travel Representative
- Assistant to Special Operations Director ensuring all events unfold smoothly including logistical data and venue maintenance
- Thrived in high-pressure environments, efficiently managing unexpected challenges, and adapting to changing circumstances, while maintaining composure and a positive attitude
Behavior Technician
Behavior Frontiers
04.2023 - 10.2023
- Collaborated closely with a multidisciplinary team of professionals, including Board Certified Behavior Analysts (BCBAs), therapists, and caregivers, to develop and adjust treatment strategies, ensuring a coordinated and holistic approach to client care
- Assisted clients in acquiring essential life skills and achieving milestones, contributing to their increased independence and overall development
- Effectively applied principles from behavioral psychology and applied behavior analysis (ABA) to design and implement individualized treatment plans for clients, resulting in notable improvements in behavior and overall well-being
Student Assistant/Game Management
CSUSM Athletics Department
, CA
08.2021 - 05.2022
- Led a production crew at an NCAA DII school, overseeing live stream operations, music coordination, camera management, and serving as the Display Director
- Effectively managed a team, delegated responsibilities, and ensured smooth coordination between different aspects of the production, showcasing leadership and teamwork skills
- Assisted with the set up and break down of various sports events, including Volleyball, Basketball, Soccer, Baseball, and Softball, demonstrating strong attention to detail and organizational skills in managing event logistics
- Successfully balanced multiple responsibilities and tasks to meet tight deadlines and ensure the smooth execution of events
- Prioritized tasks effectively to optimize efficiency and deliver high-quality results
Brand Representative
Hollister
Escondido, CA
11.2017 - 01.2022
- Brand Ambassadorship: Represented the Hollister brand with the utmost professionalism, embodying its values and promoting a positive brand image to customers
- Customer Relationship Building: Cultivated strong relationships with customers through effective communication, active listening, and personalized assistance, resulting in increased customer satisfaction and repeat business
- Creative Problem-Solving: Demonstrated innovative problem-solving abilities when assisting customers, finding unique solutions to meet their needs and exceed their expectations
- Self-Management: Successfully managed and prioritized multiple tasks, maintained a high level of organization, and remained self-motivated in fast-paced and dynamic retail environments
AVID Tutor
Mission Hills High School
San Marcos, CA
09.2017 - 11.2017
- Academic Mentorship: Provided academic support and guidance to AVID (Advancement Via Individual Determination) students, encouraging them to reach their full potential and fostering a positive learning environment
- Role Model and Mentorship: Served as a positive role model, inspiring students to navigate challenges, balance their academic responsibilities with other aspects of life, and pursue their goals with determination and resilience
- Individualized Support: Tailored tutoring sessions to meet the unique needs and learning styles of students, providing personalized assistance in areas such as organization, note-taking, study skills, and test preparation
- Including students with mental health disabilities
- Cultural Sensitivity and Inclusion: Recognized and respected the diversity within the student population, promoting an inclusive and supportive environment where all students felt valued and empowered to achieve their goals
Education
M.A. - Applied Sport Psychology
National University
San Diego, CA05-2025
B.A. - Psychological Science, Minor: Music theory
Cal State University San Marcos
San Marcos, CA05.2022
Skills
- Empathetic Communication
- Interpersonal Relationships
- Problem Solving
- Research & Data Analysis
- Ethical & Confidentiality
- Teamwork & Collaboration
- Adaptability & Resilience
- Performance monitoring
- Standard Operating Procedures Development
- Multi-site operations
- Data management
Languages
Spanish
Native/ Bilingual
Certification
- Psychological Statistics
References
References available upon request.
Timeline
Operations Manager
Mental Health Center of San Diego
12.2023 - Current
Behavior Technician
Behavior Frontiers
04.2023 - 10.2023
Event Crew/Production Assistant/Logistics Team
San Diego Padres
06.2022 - Current
Student Assistant/Game Management
CSUSM Athletics Department
08.2021 - 05.2022
Brand Representative
Hollister
11.2017 - 01.2022
AVID Tutor
Mission Hills High School
09.2017 - 11.2017
M.A. - Applied Sport Psychology
National University
B.A. - Psychological Science, Minor: Music theory
Cal State University San Marcos