Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Henry Ortiz

3908 Conifer Ln Bowie,MD

Summary

Skilled team player with strong background in a team based environment. Works well independently but has no issue with working with others in order to handle assignments and always ready to go beyond basics assignments, as well as a quick learner with good computer abilities. Organized time management bringing strengths in handling work independently and solving routine problems without oversight. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

8
8
years of professional experience

Work History

Banking Associate

TD Bank
09.2021 - Current
  • Opened, closed, and updated accounts for customers.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Educated customers on features and benefits of banking products and services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Balanced teller drawers and ATM cash.

Laborer

Wells & Associates
06.2017 - 05.2020
  • Ensured proper operation of tools and equipment at the site following safety requirements
  • Loaded and unpacked construction supplies and distributed them to appropriate locations
  • Followed instruction for assigned tasks from foreperson and lead teams in performing new phases of the work
  • Operated tools and equipment, including stone cutters, backhoes, and construction vehicles used at construction sites
  • Discarded construction waste according to state, local, federal, and company guidelines
  • Maintained good working relationship with co-workers and management

Tour Guide

Unites States Holocaust Memorial Museum
02.2016 - 08.2016
  • Engaged in friendly conversation with guests to help each feel comfortable and welcomed
  • Learned important facts about facilities, histories, and local area to offer guests exceptional experiences
  • Commanded attention with strong tone to maintain group focus and keep tours moving between areas
  • Used communication skills to promote camaraderie among younger and older groups in order to improve guests' enjoyment of tours
  • Led tours for specific student groups, shaping educational materials to best suit each group's demographics
  • Proactively greeted individual guests and groups to set positive, professional tone for tours.
  • Guided groups of up to 40 people on scheduled tours.

Education

High School Diploma -

McKinley Technology Highschool
Washington, DC
07.2020

Some College (No Degree) -

George Mason University
Fairfax, VA

Skills

  • Organization
  • Due Diligence
  • Document Verification
  • Generating Referrals
  • Quality Control
  • Customer Outreach
  • Persuasive Communication Style
  • Currency Exchange
  • Giving Presentations
  • Materials handling
  • Following safety and company guidelines
  • Capable of reading blueprints
  • Planning and verbal communication
  • Fast learner

Languages

Spanish
Native or Bilingual

Timeline

Banking Associate

TD Bank
09.2021 - Current

Laborer

Wells & Associates
06.2017 - 05.2020

Tour Guide

Unites States Holocaust Memorial Museum
02.2016 - 08.2016

High School Diploma -

McKinley Technology Highschool

Some College (No Degree) -

George Mason University

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Henry Ortiz