Henry Potts
Aliquippa,PA
Summary
Results-driven office manager with a proven track record in customer service and organizational efficiency. Expertise in staff management and inventory control, contributing to streamlined operations and enhanced team productivity.
Overview
18
18
years of professional experience
Work History
Office Manager
K.A. Sodders Painting
Coraopolis, PA
02.2019 - Current
- Streamlined office operations by implementing efficient scheduling and communication systems.
- Coordinated project timelines and resources to ensure timely completion of painting contracts.
- Oversaw inventory management, reducing costs through effective supplier negotiations and order tracking.
- Developed training materials for new staff, enhancing onboarding process and improving team productivity.
- Implemented safety procedures that reduced workplace incidents and promoted a culture of safety compliance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Customer Service Manager
Pittsburgh International Airport
Pittsburgh, PA
06.2012 - 02.2019
- Led customer service team to enhance passenger satisfaction and streamline operations.
- Developed training programs for staff to improve service delivery and conflict resolution skills.
- Implemented feedback mechanisms to gather insights and drive continuous improvement in service quality.
- Analyzed customer inquiries to identify trends and recommend process enhancements for efficiency.
- Resolved escalated customer concerns with effective solutions, reinforcing positive airport experiences.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reduced customer complaints by proactively identifying and addressing common issues.
Assistant Store Manager
Hot Topic
Monaca, PA
01.2011 - 12.2011
- Supervised daily operations and ensured adherence to company standards.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Analyzed sales data to identify trends, improve inventory management, and optimize stock levels.
Stocker
Giant Eagle
Aliquippa, PA
08.2008 - 01.2011
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Assisted with inventory management, tracking product availability and replenishment needs.
- Maintained cleanliness and organization of stock areas to enhance workflow efficiency.
- Collaborated with team members to streamline restocking processes, reducing downtime.
- Trained new staff on proper stocking techniques and safety protocols to ensure compliance.
- Implemented improvements in stock rotation practices to minimize product waste and spoilage.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Hopewell Area
Aliquippa, PANo Degree - Graphic Design
CCBC
Monaca, PA06-2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Payroll and budgeting
- Relationship building
- Inventory control
- Staff management
- Employee supervision
- Staff hiring
- Team supervision
- Staff training
- Team bonding
- Travel coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Planned and coordinated multiple painting projects and Scheduling out of town work in a timely fasion.
Timeline
Office Manager
K.A. Sodders Painting
02.2019 - Current
Customer Service Manager
Pittsburgh International Airport
06.2012 - 02.2019
Assistant Store Manager
Hot Topic
01.2011 - 12.2011
Stocker
Giant Eagle
08.2008 - 01.2011
High School Diploma -
Hopewell Area
No Degree - Graphic Design
CCBC
Captain of hockey team for 10+ years
Built a recreational hockey team of 10 plus players for over 10 years.
Head Coach of a youth hockey team as well.