Dynamic professional with a proven track record at Jackson Medgar Evers Airport, excelling in security protocol compliance and superior customer service. Adept at multitasking and decision-making, I effectively addressed passenger concerns and enhanced safety measures, contributing to a secure and welcoming environment. Committed to professionalism and adaptability in high-pressure situations.
I was responsible for help assist customer with different concerns. Responded to activated alarms throughout the airport and verified the identity of individual activating the alarm. I conducted routine rounds of the airport to identify any possible security breaches, unattended baggage and address the concerns of passengers. I help control the traffic flow coming and departing the airport. I inspected the taxi driver vehicle to verify they are up-to-date with sticker, badge and cleanliness. I responded to the gates for entry verification and unauthorized individuals. I conducted security checks of the parking lot to maintain a public appearance of safety during my shift. I made the proper documentation for lost and found items. I responded to emergencies throughout the airport and made the necessary documentation. I checked email on a daily basis and corresponded with management if needed.