Henry Quevedo
Clermont,Fl
Summary
Dynamic retail executive recognized for driving multi-channel business growth and operational excellence. Successfully led large teams to achieve sales targets, improve customer satisfaction metrics, and enhance profitability through strategic initiatives. Expertise in integrating digital and in-store solutions to maximize revenue opportunities.
Overview
13
13
years of professional experience
Work History
Store Manager
The Home Depot
Orlando, Florida
02.2020 - Current
- Provide strategic leadership for all store operations, overseeing sales, merchandising, inventory, financial performance, human resources, and customer experience in a complex, multi-million-dollar retail environment.
- Lead, coach, and develop more than 200 associates and salaried leaders, creating a high-performance culture focused on accountability, engagement, and continuous talent development.
- Drove multi-channel business growth by integrating in-store, digital, delivery, curbside pickup, and Pro customer solutions to enhance customer satisfaction and capture revenue opportunities.
- Deliver operational excellence through disciplined execution of key performance indicators, inventory productivity, labor optimization, merchandising standards, shrink reduction, and process improvement.
- Expanded Pro and B2B business through strategic customer relationship management, contractor engagement, local business partnerships, and consultative sales strategies to strengthen market position.
- Develop and execute annual business plans, financial forecasts, and operational priorities that align with corporate objectives while driving sustainable profitability.
- Utilized business analytics and performance metrics to identify improvement opportunities, enhance execution, and boost sales and operational performance.
- Foster a customer-centric culture that consistently delivers exceptional service, strengthens brand loyalty, and improves customer experience metrics.
Assistant Store Manager
The Home Depot
Orlando, Florida
10.2014 - 02.2020
- Led business operations to achieve sales, profitability, labor productivity, inventory accuracy, and customer satisfaction goals within a complex, multi-million-dollar retail operation.
- Drove Pro and B2B business growth through relationship management, contractor engagement, and CRM-driven customer development, enhancing sales and customer loyalty.
- Led Specialty business performance by improving sales execution across Appliances, Kitchens, Flooring, Millwork, Décor, and Installed Services through coaching, pipeline management, and consultative selling.
- Accelerated multi-channel growth by integrating in-store retail, e-commerce, Buy Online Pick Up In Store (BOPIS), delivery, and Pro customer solutions to create a seamless omnichannel experience.
- Championed operational excellence by leveraging KPI dashboards and financial analysis to enhance inventory controls and labor planning, supporting sustainable business performance.
- Directed daily business operations across Operations, Specialty Sales, Merchandising, Front End, and Customer Experience, ensuring execution of corporate strategy and operational priorities.
- Built and developed high-performing leadership teams through coaching, succession planning, performance management, and talent development, strengthening organizational capability and leadership bench strength.
Assistant Manager
BJ’s Wholesale Club
Orlando, Florida
08.2013 - 10.2014
- Managed workforce planning, scheduling, and labor optimization strategies to align staffing levels with business demand while maximizing productivity and service coverage.
- Recruited, trained, and developed associates and supervisors, building leadership capability, improving engagement, and supporting internal talent development pipelines.
- Managed financial and operational levers, including payroll, labor allocation, and maintenance expenses, to uphold cost discipline and sustain performance.
- Enhanced operational efficiency by executing core processes, ensuring inventory accuracy, optimizing labor, and controlling expenses to support profitability and in-stock performance goals.
- Partnered with cross-functional leaders to enhance merchandising execution, improve inventory presentation standards, elevate member satisfaction, and drive sales and productivity growth.
- Directed end-to-end retail operations, including merchandising execution, inventory management, facility standards, and sales floor readiness, ensuring compliance with company policies, safety regulations, and shrink control initiatives.
- Cultivated a culture of safety, compliance, and accountability through coaching, performance management, and reinforcement of operational standards.
- Served as Manager on Duty, providing full operational oversight, ensuring compliance, resolving escalated issues, and maintaining business continuity in the Club Manager’s absence.
Education
The Home Depot Immersive Program - District Manager Development
The Home Depot
Central Florida02-2026
Skills
- Retail management
- Sales execution
- Inventory management
- Profit and loss management
- Customer relationship management
- Operational excellence
- Operations improvement
- Visual merchandising
- Multi-unit management
- Talent development
- Workplace safety
Awards
- Golden Apron Award Recipient, The Home Depot, Recognized with the Golden Apron Award for outstanding leadership excellence and the ability to drive business results through people, processes, and performance. Demonstrated success in building engaged teams, executing operational priorities, improving customer experience, and delivering measurable results through disciplined leadership, coaching, and continuous improvement. Recognized for creating a culture of accountability, safety, associate development, and operational.
- Pro Champion Award Recipient, The Home Depot, Recognized with the Pro Champion Award for driving excellence in Pro customer engagement, B2B growth, and commercial business development. Demonstrated success in building strong relationships with contractors, trades professionals, and local businesses through consultative selling, strategic account management, and solutions-based service. Delivered business growth by strengthening Pro customer loyalty, expanding key relationships, and leading teams to provide exceptional service and operational execution for professional.
Languages
- Spanish, Fluent
- Portuguese, Conversational
Projects
- District Captain Services, Specialty Credit, and Business Partner, Served as a strategic business partner to the District Manager and Store Managers, driving alignment, execution, and accountability across district priorities. As a Leadership Captain, partnered with Assistant Store Managers and Store Managers to analyze district metrics, identify opportunities, and develop action plans focused on sales growth, operational excellence, customer experience, and associate development. Facilitated collaboration across leadership teams, shared best practices, and strengthened execution of company initiatives. Provided coaching, insights, and support to elevate leadership capabilities and drive consistent performance across multiple high-volume retail locations.
- District Inventory Control Business Partner, As a District Inventory Control Business Partner, supported Operational Managers and Store Managers by driving inventory accuracy, shrink mitigation, and operational excellence across the district. Led structured inventory walks, pre-walk assessments, and post-walk reviews to identify opportunities, validate execution, and establish accountability around inventory processes. Partnered with leadership teams to analyze root causes, develop improvement plans, and implement sustainable solutions that strengthened operational routines, compliance, and business performance. Provided coaching, insights, and best practices to improve inventory health, reduce controllable shrink, enhance product availability, and create a culture of ownership and continuous improvement across the district.
Timeline
Store Manager
The Home Depot
02.2020 - Current
Assistant Store Manager
The Home Depot
10.2014 - 02.2020
Assistant Manager
BJ’s Wholesale Club
08.2013 - 10.2014
The Home Depot Immersive Program - District Manager Development
The Home Depot