Henry Vazquez
Blue Mound ,TX
Summary
Ambitious, client-focused individual seeking a position as a Product Support Specialist with a highly developed sense of integrity to provide a positive customer experience while maintaining a positive corporate culture and reinforcing the company's vision. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
11
11
years of professional experience
Work History
Marine Adjuster
UPS Capital
09.2020 - Current
- Examined all InsureShield and cargo policies, to determine coverages.
- Set loss reserves.
- Settled claims by determining insurance carrier liability, insurance policy, issuing settlement checks, disposing of salvage, pursuing subrogation when appropriate.
- Performed special projects by updating UPS Capital's phone tree
Material Handler
FedEx
07.2020 - 09.2020
- Prevented load shifting or damage by using bracing and strapping techniques.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Transported inventory items to appropriate locations.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Remarketing Specialist
Mercedes-Benz
03.2019 - 02.2020
- Assist all Mercedes-Benz clients with their end of least statement
- Advised customers of any wear and tear charges, disposition fees and excessive mileage
- Collected on all end of lease accounts while making inbound and outbound calls
Service Manager
Chrysler Capital (Santander)
06.2016 - 12.2018
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Back up for other Department Managers
- Resolved customer issues and complaints
Front End/ Late Stage Collector
Chrysler Capital (Santander)
03.2013 - 05.2016
- Answered incoming calls and serviced/collected on accounts in accordance to all FDCPA Regulations
- Made effective use of prime time calling periods while ensuring call accounts in queue were worked
- Negotiated with customers on repayment plans deferrals and due date changes, while ensuring superior customer service
- Consistently met all Collection and QA expectations
Education
Certificate - Manufacturing & Aerospace Assembly Training
Community Learning Center Inc.
Fort Worth, TX05.2020
High School Diploma -
Carlos Escobar Lopez High School
Loiza, PR05.2004
Skills
- Bi-lingual - Spanish
- Good communication skills
- Complaint/Conflict Resolution
- Adaptability
- Analyzing
- Time Management
- Coaching/Mentoring Peers
- Active Listening
- Leadership
- Team Work
- Claims Investigation
Timeline
Marine Adjuster
UPS Capital
09.2020 - Current
Material Handler
FedEx
07.2020 - 09.2020
Remarketing Specialist
Mercedes-Benz
03.2019 - 02.2020
Service Manager
Chrysler Capital (Santander)
06.2016 - 12.2018
Front End/ Late Stage Collector
Chrysler Capital (Santander)
03.2013 - 05.2016
Certificate - Manufacturing & Aerospace Assembly Training
Community Learning Center Inc.
High School Diploma -
Carlos Escobar Lopez High School
Similar Profiles
KIARA DENKINSKIARA DENKINS
Lead Development Representative at UPS CapitalLead Development Representative at UPS Capital
Shakeem PeynadoShakeem Peynado
Agile Leader at UPS CapitalAgile Leader at UPS Capital
Elveta CooperElveta Cooper
HRBP Director at UPS CapitalHRBP Director at UPS Capital