Henry Vu
Santa Ana,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Brodard Restaurant. Proven ability to thrive in high-pressure environments while managing multiple tasks. Adept at cash handling and fostering guest engagement, consistently enhancing customer satisfaction through effective communication and teamwork.
Overview
8
8
years of professional experience
Work History
Server
Brodard Restaurant
Fountain Valley, CA
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Expo Runner
Brodard Restaurant
Fountain Valley, CA
04.2019 - 07.2020
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
Cashier
Brodard Restaurant
Fountain Valley, CA
01.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
Brodard Restaurant
Fountain Valley, CA
11.2018 - 05.2019
- Delivered food orders from kitchen to customers' tables.
- Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Food Runner
Brodard Restaurant
Fountain Valley, CA
01.2018 - 03.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Bolsa Grande High School
9401 Westminster Ave Garden Grove, CA 92844 UniteSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Fast learner
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Server
Brodard Restaurant
05.2021 - Current
Expo Runner
Brodard Restaurant
04.2019 - 07.2020
Cashier
Brodard Restaurant
01.2019 - 02.2020
Host
Brodard Restaurant
11.2018 - 05.2019
Food Runner
Brodard Restaurant
01.2018 - 03.2019
Bolsa Grande High School