Henryetta Felton
San Francisco,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Human Resources Generalist/Caregiver
In Home Support Services
Santa Rosa, CA
08.2017 - Current
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with healthcare professionals to address client health concerns.
- Improved patient outlook and daily living through compassionate care.
Life Insurance Agent
American Income Life Insurance Company/Globe Life
Windsor, CA
06.2022 - 10.2024
- Assisted clients in understanding life insurance options and benefits.
- Conducted thorough needs analysis to determine appropriate coverage for clients.
- Calculated premiums and established payment methods.
- Performed administrative tasks such as filing paperwork or updating databases.
Customer Service Supervisor
Office Depot
Windsor, CA
03.2012 - 01.2016
- Supervised customer service team to ensure high-quality service delivery.
- Trained new employees on company policies and customer interaction techniques.
- Conducted regular training sessions to enhance team skills and product knowledge.
- Implemented operational procedures to improve workflow efficiency and customer satisfaction.
Shift Supervisor
CVS Pharmacy
San Leandro, California
09.2007 - 07.2010
- Supervised team members during daily pharmacy operations.
- Trained staff on company policies and customer service standards.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
Education
Certification of Completion - Life Insurance
ExamFX
Remote06-2022
Human Resources Management/Personnel Administration General - Medical Billing
Strateford University
Remote05-2018
Some College (No Degree) - Pre-Med Psychology
Howard University
Washington, District of Columbia, DCSkills
- HR policy development
- Employee recruitment
- Payroll administration
- Performance management
- Employee relations
- Customer relationship management
Timeline
Life Insurance Agent
American Income Life Insurance Company/Globe Life
06.2022 - 10.2024
Human Resources Generalist/Caregiver
In Home Support Services
08.2017 - Current
Customer Service Supervisor
Office Depot
03.2012 - 01.2016
Shift Supervisor
CVS Pharmacy
09.2007 - 07.2010
Certification of Completion - Life Insurance
ExamFX
Human Resources Management/Personnel Administration General - Medical Billing
Strateford University
Some College (No Degree) - Pre-Med Psychology
Howard University