Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Henyer Genao

The Bronx

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

FedEx
The Bronx
06.2024 - Current
  • Assisted customers with inquiries regarding shipping options and delivery status.
  • Processed customer orders and ensured accurate information entry into the system.
  • Resolved customer complaints by providing timely and effective solutions.
  • Collaborated with team members to improve service efficiency and workflow.
  • Maintained knowledge of FedEx services to offer informed recommendations to customers.

Food Service Worker

Taco Bell
The Bronx
01.2024 - 06.2024
  • Prepared food items according to Taco Bell's standardized recipes and procedures.
  • Maintained cleanliness and organization in dining and food preparation areas.
  • Operated kitchen equipment including fryers, grills, and food processors safely.
  • Assisted customers with menu selections and provided friendly service.
  • Restocked inventory items to ensure availability during peak hours.
  • Collaborated with team members to ensure efficient service flow during busy periods.
  • Followed food safety guidelines to maintain high standards of hygiene.

Education

High School Diploma -

College Academy
549 Audubon Ave, NY 10040
08-2024

Skills

  • Customer service
  • Order processing
  • Food safety
  • Inventory management
  • Team collaboration
  • Effective communication
  • Problem solving
  • Sales support
  • Punctuality and reliability

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

FedEx
06.2024 - Current

Food Service Worker

Taco Bell
01.2024 - 06.2024

High School Diploma -

College Academy
Henyer Genao