Herb Meador
Catlettsburg,KY
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Enterprise Oil. Skilled in Customer Relationship Management and Complaint Handling, adept at maintaining high productivity standards. Excelled in fostering client relationships and efficiently resolving issues, contributing to significant improvements in customer care.
Overview
36
36
years of professional experience
Work History
District Sales/Service Representative
Enterprise Oil
Knoxville, TN
09.2012 - 01.2016
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
Regional Sales Representative
BBU
Kenna, WV
10.2010 - 09.2012
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Liaised with [Type] department personnel to support order processing and product flow.
- Demonstrated products and specific features at customer locations and special events.
General Mgr/ Salesman
Safety-Kleen Corp
Poca, WV
10.1987 - 10.2010
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
Owner Operator
Check Mark Club
Beckley, WV
01.1985 - 10.1987
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Sales Service Representative
ITT Continental Baking
Beckley, WV
01.1980 - 09.1985
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Education
No Degree - Business
Ashland Community College
Ashland, Kentucky01.1994
No Degree - Business Administration
Beckley College
Beckley, WV12.1973
High School Diploma -
Woodrow Wilson High School
Beckley, WV06.1972
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Complaint Handling
- Account Updates
- Customer Relationship Management
- Account Management
- Payment Acceptance
Accomplishments
Grew the business in my area to over 300% or more above my quota. Increased my customer sales and satisfaction above company requirements. I drove a truck and picked up drums of waste to help out with customers needs. Help expand the companies footprint in unknown markets they didn't have business in.
Church
We have been attending there for over 25 years.
Timeline
District Sales/Service Representative
Enterprise Oil
09.2012 - 01.2016
Regional Sales Representative
BBU
10.2010 - 09.2012
General Mgr/ Salesman
Safety-Kleen Corp
10.1987 - 10.2010
Owner Operator
Check Mark Club
01.1985 - 10.1987
Sales Service Representative
ITT Continental Baking
01.1980 - 09.1985
No Degree - Business
Ashland Community College
No Degree - Business Administration
Beckley College
High School Diploma -
Woodrow Wilson High School