Summary
Overview
Work History
Education
Skills
Timeline
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Herbert Ritchie

Valdosta,GA

Summary

Dynamic customer service professional with over 7 years of experience in sales and team training. Recognized for driving revenue through upselling and delivering exceptional service. Eager to leverage strong communication skills to foster team development and enhance customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

ADT Security
Valdosta, Georgia
08.2022 - 11.2025
  • Resolved customer inquiries efficiently, ensuring accurate and timely information delivery.
  • Assisted customers with order processing, ensuring adherence to company policies and procedures.
  • Shared product knowledge with customers to facilitate informed purchasing decisions.
  • Trained new team members on customer service protocols and best practices.

Customer Service Representative

Xfinity Comcast
Valdosta, Georgia
02.2018 - 07.2022
  • Assisted customers with order processing, ensuring adherence to company policies and procedures.
  • Completed upswell for for cable,internet,mobile & home security.
  • Adapted quickly to changes in service offerings and customer demands.
  • Answered customer inquiries and provided accurate information regarding products and services.

Sales Associate

PRC LLC
Miami, Florida
04.2015 - 06.2022
  • Prepared merchandise for purchase or rental.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Sales rep, led floor in sales 4 years straight (2011-2015)

Warehouse Supervisor

Ranstad
Miami, Florida
01.2010 - 03.2015
  • Implemented training programs to enhance staff skills and operational efficiency.
  • Led daily team meetings to align goals and performance expectations.
  • Coordinated logistics for inventory transfers between warehouses.
  • Improved warehouse workflow by reorganizing storage layouts for better accessibility.
  • Developed safety protocols to reduce workplace accidents and ensure compliance.

Warehouse Worker

Ranstad Agency
Miami, Florida

Education

Associate of Arts - Criminal Justice

Tuba College
Marysville, CA
08-2009

Skills

  • Customer service
  • Customer relationship management
  • Sales strategies
  • Effective communication
  • Problem resolution
  • Attention to detail
  • Conflict resolution
  • Customer education
  • Sales expertise
  • Multi-task management
  • Escalation management

Timeline

Customer Service Representative

ADT Security
08.2022 - 11.2025

Customer Service Representative

Xfinity Comcast
02.2018 - 07.2022

Sales Associate

PRC LLC
04.2015 - 06.2022

Warehouse Supervisor

Ranstad
01.2010 - 03.2015

Warehouse Worker

Ranstad Agency

Associate of Arts - Criminal Justice

Tuba College
Herbert Ritchie