Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Heriberto Mendoza

Auburndale

Summary

I've worked at Azteca D Oro for over 4 years. I began as a host and after leaving i came back in march and began training for serving. I also worked at La Michoacana Natural for about 9 months! La Michoacana taught me many things along the way that helped me become a better server today!

Overview

4
4
years of professional experience

Work History

Server

Azteca D Oro
03.2025 - Current
  • Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

La Michoacana Natural
04.2024 - 12.2024
  • Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to ensure accuracy and quality of food orders.
  • Managed table assignments efficiently, optimizing seating arrangements during peak hours.
  • Trained new servers on menu knowledge, service procedures, and restaurant protocols.
  • Maintained cleanliness and organization of dining area to enhance guest experience.

Host

Azteca D Oro
11.2021 - 08.2024
  • Greeted and welcomed guests, ensuring positive first impressions.
  • Managed reservations and seating arrangements efficiently.
  • Provided menu information, enhancing guest dining experiences.
  • Assisted in maintaining cleanliness and organization of dining areas.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

High School Diploma -

Auburndale High School
Auburndale, FL
05.2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Safe food handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Azteca D Oro
03.2025 - Current

Server

La Michoacana Natural
04.2024 - 12.2024

Host

Azteca D Oro
11.2021 - 08.2024

High School Diploma -

Auburndale High School

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