Heriberto Mercado
Independent Contractor
Hartford,CT
25
years of professional experience
Assisted in project delivery through effective building techniques and craftsmanship.,Supported team members in executing high-quality carpentry and cabinetry work.,Maintained positive interactions with clients and staff to foster a collaborative work environment.
Work History
Home Improvement
25 Years 2 Months- Established a small business built on excellent service and grew it through referrals
- Assess customer’s needs, plan each job, estimate costs, purchase materials, perform installations and meet with clients for a final inspection
- Performed various repair and maintenance duties for commercial and residential locations including interior and exterior painting, roof, and gutter
- Provided follow-up customer satisfaction reviews to identify opportunities to improve services or procedures
Service Technician
2 Years 10 Months- Diagnosed and repaired espresso machines, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance on coffee equipment, enhancing longevity and reliability.
- Trained junior technicians on equipment troubleshooting and repair processes.
- Collaborated with team to streamline service workflows, improving response times.
- Implemented preventive maintenance schedules, reducing unexpected equipment failures.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Maintenance Technician
11 Months- Conducted periodic quality checks on equipment and systems to ensure everything is up to standard
- Helped develop and implement the budget for the maintenance department
- Inspected buildings, equipment, and systems to identify any issues
- Developed and implementing preventative maintenance procedures
Lead Janitor
2 Years 9 Months- Kept the facility in good conditions and provided inventive solutions to make repairs
- Ensured that all work orders were assigned and completed in a timely manner
- Removed garbage and recycling daily and prepared bins for weekly pick-up
- Managed heating and plumbing systems to guarantee functionality
Electrician
1 Year 11 Months- Troubleshoot electrical issues using appropriate testing devices
- Tested electrical systems and components to ensure proper functioning
- Performed preventative maintenance on electrical systems and components
- Maintained good knowledge of heating and air conditioning systems as well as various testing equipment
Quality Control Supervisor
2 Years- Got promoted from Operator position to Quality Control Supervision
- Made rounds throughout production area, checking on all products being manufactured
- Ensure the accuracy with regard to stitching, shades of materials for each operator
- Checked finished products for defects or poor-quality post-production
- Provided constructive feedback to each operator, performed various other tasks as needed
Education
Certification - Computer Assembly
Certification - Carpentry
Certification - Small Engines
Skills
Assisted customers with inquiries and service requests.
Collaborated effectively with team members to achieve common goals.
Facilitated clear communication among team members and clients.
Maintained and repaired small engines with attention to detail.
Constructed and installed cabinetry and carpentry projects.
Performed electrical and plumbing tasks to ensure functionality.
Executed roofing and siding projects with precision.
Displayed craftsmanship skills through various projects.
Oversaw team operations to enhance productivity.
Focused on details to deliver high-quality work.
Guided team members in leadership and delegation activities.
Utilized hand and power tools for various tasks.
Implemented training procedures for new staff.
Maintained accurate records for project tracking.
Conducted general labor tasks to support project completion.
Interpreted blueprints for accurate project execution.
Enhanced home structures through improvement projects.
Timeline
Service Technician
Omar Coffee
10.2023 - 08.2026Read More
Maintenance Technician
Trader Joes Distribution Center
02.2022 - 01.2023Read More
Lead Janitor
Trader Joes Distribution Center
01.2019 - 10.2021Read More
Electrician
Latec Lighting
01.2018 - 12.2019Read More
Quality Control Supervisor
State of Connecticut
10.2014 - 10.2016Read More
Home Improvement
Independent Contractor
06.2001 - CurrentRead More
State of Connecticut
Certification from Small Engines
Read More
State of Connecticut
Certification from Carpentry
Read More
State of Connecticut
Certification from Computer Assembly
Read More