Heriberto Rojas
LOS ANGELES,CA
Summary
Accomplished Supervisor at Northgate Gonzalez Markets, adept in staff management and strategic planning. Elevated team productivity and customer satisfaction through innovative workflow improvements and effective leadership. Excelled in inventory control and employee motivation, significantly reducing turnover and fostering a culture of excellence.
Overview
24
24
years of professional experience
Work History
Supervisor
Northgate Gonzalez Markets
4700 Inglewood Blvd. Culver City Ca.
03.2000 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Employability Skills
Santa Ana College
Santa Ana, CASkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Strategic Planning
- Processes and procedures
- Staff Development
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Supervisor
Northgate Gonzalez Markets
03.2000 - Current
Employability Skills
Santa Ana College