Herlinda Herlinda Estrada
Phoenix,AZ
Summary
Proven Medical Assistant and Floor Manager with a track record of enhancing patient satisfaction and boosting sales at CGA Auto Sale. Skilled in HIPAA Compliance and Customer Service, adept at fostering trust and efficiency. Increased productivity by recognizing team excellence, fluent in Spanish and English, demonstrating adaptability and compassion in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Rapid Test Laboratory
Phoenix
08.2023 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Floor Manager
CGA Auto Sale
Phoenix, AZ
02.2017 - 10.2020
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 8 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
Education
Certificate - Medical Assisting
UEI College - Phoenix
Phoenix, AZ10.2021
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Clinical Documentation
- Reliable team player
- Procedure Assistance
- Compassionate
- Specimens collection and processing
- Fluent in Spanish and English
- Adaptable
- Inventory Management
- Customer Relationship Management (CRM)
- Account Management
- Cash Handling
- Inventory control
- Self-motivated
- Detail Oriented
- Dexterous
- Life Skills
Timeline
Medical Assistant
Rapid Test Laboratory
08.2023 - 10.2023
Floor Manager
CGA Auto Sale
02.2017 - 10.2020
Certificate - Medical Assisting
UEI College - Phoenix