Herman Phillips
Washington
Summary
Dynamic assistant manager with a track record of enhancing team performance and improving staff retention. Skilled in inventory management, visual merchandising, and training, contributing to increased revenue and operational efficiency.
Overview
7
7
years of professional experience
Work History
Club Monaco
Assistant manager
Houston
11.2023 - 09.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Scotch & Soda
Houston
01.2021 - 10.2023
- Revamped onboarding process to improve staff retention and performance.
- Provided high-quality and consistent customer service that increased sales in Men's clothing by 23%.
- Used Marketing strategy to highlight store products to increase both customer presence and overall company revenue.
- Spearheaded all Media Marketing for the Store, including Instagram, Twitter, and Facebook handles.
Floor Supervisor
Ann Taylor
Houston
01.2019 - 01.2020
- Co-managed Ann Taylor's Inventory Operations.
- Lead training and development for New Staff members to increase fidelity amongst cash flow and POS systems.
- Proactively engaged 100+ customers weekly to ensure a delightful shopping experience, which resulted in a 2% return rate.
- Responsible for all Community and Customer Engagements.
Education
High School Diploma -
Madison High School
Associate of Arts - Communications
Art Institute of Portland
Portland 12.2012 - 01/2014
Skills
- Inventory Management
- POS and Cash Registry
- Sales Tactic and Strategy
- Effective Communication Skills
- Microsoft Word
- Interviewing
- Styling
- Visual merchandising
- Customer relationship management
- Staff training
- Google Suites
- Excel
References
References Upon Request
Timeline
Club Monaco
Assistant manager
11.2023 - 09.2025
Assistant Manager
Scotch & Soda
01.2021 - 10.2023
Floor Supervisor
Ann Taylor
01.2019 - 01.2020
Associate of Arts - Communications
Art Institute of Portland
12.2012 - 01/2014
High School Diploma -
Madison High School