Hermann Bothe
Lehigh Acres
Summary
Dynamic professional with over 15 years in customer service and operations management. Skilled in training staff, improving customer satisfaction, and leading teams to achieve operational excellence. Seeking to leverage expertise to drive customer loyalty and enhance service standards.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Liquor Manager
Safeway
Bellevue
10.2024 - Current
- Managed inventory levels for liquor products and maintained stock organization.
- Trained staff on product knowledge and responsible alcohol service practices.
- Assisted in planning promotional events to enhance customer engagement.
Person in charge closing
Safeway
Bellevue
10.2021 - 10.2024
- Supervised daily operations ensuring company policies.
- Trained new employees on safety protocols and operational procedures.
- Represented corporate and Store Director while in their absence.
Customer Service Manager
Safeway
Bellevue
06.2017 - 10.2021
- Oversaw daily customer service operations and team performance management.
- Trained staff on best practices for customer interactions and issue resolution.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Resolved escalated customer complaints swiftly and effectively, maintaining service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Person in charge closing
Fred Meyer
Bellevue
03.2013 - 03.2017
- Addressed customer inquiries and resolved issues promptly and effectively.
- Ensured cleanliness and organization of the work environment at all times.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Represented corporate and Store Director while in their absence.
Customer Service Representative Team Lead
Fred Meyer
Bellevue
03.2011 - 03.2013
- Led customer service team in resolving complex inquiries and complaints.
- Trained new representatives on product knowledge and service protocols.
- Assisted management in evaluating employee performance and providing feedback.
- Cross-trained staff members, resulting in increase in customer satisfaction ratings.
- Assisted with the hiring process of new Customer Service Representatives.
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
Apparel Department manager and sales clerk
Fred Meyer
Bellevue
01.2008 - 03.2011
- Managed daily operations of apparel department ensuring efficient workflow.
- Trained and supervised team members on product knowledge and customer service.
- Coordinated inventory management.
Education
Some College (No Degree) - Dentistry
Universidad Odontológica Dominicana
Santo DomingoCommercial Helicopter Pilot - Plot
Helicopter School
08.2004 - 09.2005
Skills
- Inventory management
- Product knowledge
- Cooperative team player
- Work great with no supervision
Languages
Spanish
Full Professional
German
Elementary
Timeline
Liquor Manager
Safeway
10.2024 - Current
Person in charge closing
Safeway
10.2021 - 10.2024
Customer Service Manager
Safeway
06.2017 - 10.2021
Person in charge closing
Fred Meyer
03.2013 - 03.2017
Customer Service Representative Team Lead
Fred Meyer
03.2011 - 03.2013
Apparel Department manager and sales clerk
Fred Meyer
01.2008 - 03.2011
Commercial Helicopter Pilot - Plot
Helicopter School
08.2004 - 09.2005
Some College (No Degree) - Dentistry
Universidad Odontológica Dominicana