Hermes Russo
Miami
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at RMG. Proven ability to enhance guest engagement and operational efficiency. Experienced in training and mentoring staff, while implementing effective inventory management systems as a Warehouse Manager. Committed to fostering teamwork and ensuring client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Server
RMG
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed order accuracy and timely delivery to enhance operational efficiency.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Assisted in training new servers on menu items and service protocols.
Window and Door Installer
Install Glass
07.2025 - Current
- Installed various types of windows and doors according to manufacturer specifications.
- Ensured accurate measurements and cuts for optimal fitting and performance.
- Collaborated with team members to complete installations efficiently and safely.
- Maintained tools and equipment, ensuring readiness for daily tasks.
- Assisted in troubleshooting installation issues to enhance client satisfaction.
- Provided guidance to new installers, fostering skill development and teamwork.
Warehouse Manager
Maxi's Food
03.2024 - 11.2024
- Managed inventory levels to ensure optimal stock availability and reduce waste.
- Coordinated shipping schedules to meet delivery deadlines and improve customer satisfaction.
- Trained new staff on safety protocols and operational procedures for efficient workflow.
- Implemented inventory tracking systems to streamline stock management processes.
Volunteer
Soocer Camp
06.2023 - 08.2023
- Assisted in organizing daily soccer camp activities for participants.
- Supported coaches by preparing training equipment and materials efficiently.
- Engaged with campers to foster a positive learning environment and teamwork.
- Adapted quickly to changing schedules and participant needs throughout camp sessions.
- Monitored camper behavior and ensured adherence to safety guidelines consistently.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL05-2026
High School Diploma -
Downtown Doral Charter Upper School
Miami, FL07-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Window and Door Installer
Install Glass
07.2025 - Current
Warehouse Manager
Maxi's Food
03.2024 - 11.2024
Volunteer
Soocer Camp
06.2023 - 08.2023
Server
RMG
Associate of Arts - Business Administration And Management
Miami Dade College
High School Diploma -
Downtown Doral Charter Upper School