Summary
Overview
Work History
Education
Skills
Certification
Languages and Education
Accomplishments
Timeline
Generic

Hermineh Eskandari

Burbank,CA

Summary

Multilingual and detail-oriented Administrative and Medical Office Professional with over 3 years of experience in healthcare coordination, customer service, and financial administration. Proven ability to streamline office operations, support patient care, and manage referral systems in high-paced environments. Skilled communicator with a strong background in cross-cultural relations

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Office Liaison

Shiraz Medical Group
05.2023 - 08.2025
  • - Processed appointments and maintained accurate medical records.
  • - Liaise between patients, providers, and insurers to facilitate timely referrals
  • - Promoted team awareness on medication refills, procedures, insurance eligibility and verification.
  • - Processed diagnostic and procedure coding for medical services for routine referrals.
  • - Specialized in accurate data entry to originate prior authorizations while upholding compliance with insurance and provider standards.

Merchant Service and Portfolio Assistant

O3 Merchant Services
10.2018 - 12.2022
  • - Processed merchant applications, assessed credit eligibility, while formulated charts and payments.
  • - Supervised deadlines and compiled weekly financial reports.
  • - Calculated and distributed commission-based residuals for sales agents.
  • - Generated monthly residual reports for merchant portfolios and advised management on credit card machine recommendations based on transaction analysis and vendor profitability.

Administrative Specialist

Hypeost USA Corp.
06.2016 - 08.2018
  • - Compiled shipment information into promotional and built interactive rapport locally and overseas.
  • - Executed front desk services by receiving client, package quotations and shipment process.
  • - Streamlined back-office logistics by receiving nationwide deliveries in the USA, reconciling orders from target country, and repacking merchandise for efficient on time forwarding.

Education

BA - English Translation

Azad University
Tehran

Skills

  • Software Proficiency: Windows, Word, Excel, PowerPoint, EMR (Praxis, NextGen, AdvancedMD)

Certification

  • Business Writing Certificate from Britain Canning International Training.
  • Quick Books Certificate from Los Angeles City College

Languages and Education

English, Farsi, Armenian

Accomplishments

  • Boosted Persian-speaking patient engagement by 50% through culturally aware communication.
  • Built trusted client relationships by introducing innovative remote shopping strategies for overseas.

Timeline

Medical Office Liaison

Shiraz Medical Group
05.2023 - 08.2025

Merchant Service and Portfolio Assistant

O3 Merchant Services
10.2018 - 12.2022

Administrative Specialist

Hypeost USA Corp.
06.2016 - 08.2018

BA - English Translation

Azad University

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