HERMINIO NIEVES
MAYBROOK,NY
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
23
23
years of professional experience
1
1
Certification
Work History
RETAIL SALES SPECIALIST
L'Oreal International
12.2012 - Current
- Responsible for overall business growth with 15%+ increase for consecutive years
- Seasonal trainings in our world of Designer Fragrances with key information to better demonstrate our products.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborate with Macy's associates to promote L'Oreal brands during promotional events
- Maintain and update store show cases to specific schematics according to both Macy's and L'Oreal standards
Store Manager
The Vitamin Shoppe
03.2011 - 11.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
Business Manager
Coty Prestige
02.2000 - 09.2010
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Arts - Computer Networking
Katherine Gibbs
New York, NY02.2003
Associate of Applied Science - Radio And Television Broadcasting
Kingsborough Community College of The City University of New York
Brooklyn, NY06.1995
Skills
- Providing Feedback
- Customer Assistance
- Engaging with Diverse Customers
- Team Cooperation
- Conflict Resolution
- Gift Wrapping
- Store Presentation
- Building Customer Loyalty
- Assigning Tasks
- POS System Operations
- Merchandising and Display
- Strong Communication and Interpersonal Skills
Certification
- Certified [FRAGRANCE SPECIALIST ], FRAGRANCE FOUNDATION - 2005
Languages
ENGLISH
Native or Bilingual
Spanish
Native or Bilingual
Timeline
RETAIL SALES SPECIALIST
L'Oreal International
12.2012 - Current
Store Manager
The Vitamin Shoppe
03.2011 - 11.2012
Business Manager
Coty Prestige
02.2000 - 09.2010
Associate of Arts - Computer Networking
Katherine Gibbs
Associate of Applied Science - Radio And Television Broadcasting
Kingsborough Community College of The City University of New York
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