Herminio Reyes
Middletown,CT
Summary
Dynamic Assistant Manager at Agri Star Distribution with proven expertise in customer service and team leadership. Enhanced operational efficiency by improving cash handling accuracy, significantly reducing discrepancies. Bilingual and high-low certified, I excel in problem-solving and fostering a positive work environment, ensuring exceptional service delivery and a memorable customer experience.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Agri Star Distrabution
05.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Agri Star Distibution
Brooklyn, NY
05.2007 - 12.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Bachelor of Science - Telecommunications
09-1996
High School Diploma -
06-1996
Skills
- Customer service
- Money handling
- Team leadership
- High-low certified
- Bilingual
- Quick Learner
- Decision-making
- Problem-solving
- Riding Jack Certified
- Electric Jack experienced
- Time management
Accomplishments
Became well known in all branches
Learned The ins and outs of the company
Learned to ride pallet jacks and walking jacks
Certification
Highlo Certified
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager - Agri Star Distrabution
05.2018 - Current
Manager - Agri Star Distibution
05.2007 - 12.2017
Touro College - Bachelor of Science, Telecommunications
West Side High - High School Diploma,
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