Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hernan Cortez

Phoenix,OR

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Rogue Credit Union and Rogue Valley Manor. Bilingual in Spanish and English, I excel in fostering customer loyalty through attentive service and attention to detail, consistently enhancing guest experiences and ensuring compliance with financial regulations.

Energetic and detail-focused with strong aptitude for customer service and financial accuracy. Possesses foundational knowledge in cash handling and transaction processing, coupled with solid mathematical skills. Capable of delivering precise and reliable service to enhance customer satisfaction and operational efficiency.

Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Overview

2
2
years of professional experience

Work History

Server

Rogue Valley Manor
04.2023 - Current
  • Delivered exceptional service to enhance guest dining experiences.
  • Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
  • Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
  • Trained new team members on menu items and service protocols.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported needs of 11- person wait staff who attended to specific needs of countless customers daily for 200 restaurant with social relevancy and intentionality.

Teller

Rogue Credit Union
02.2025 - Current
  • Managed cash drawers, ensuring accuracy during daily reconciliations.
  • Maintained up-to-date knowledge of banking regulations and policies for informed customer interactions.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Education

High School Diploma -

South Medford Highschool
Medford, OR
07.2024

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Positive
  • Listening and comprehension
  • Bilingual in Spanish and English
  • Reliable
  • Customer service
  • Attention to detail
  • Cash handling and management
  • Stress tolerance
  • Confidentiality and discretion

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Teller

Rogue Credit Union
02.2025 - Current

Server

Rogue Valley Manor
04.2023 - Current

High School Diploma -

South Medford Highschool

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