Hernan Cruz
Denver,CO
Overview
4
4
years of professional experience
Work History
Geek Squad Consultant
Best Buy
08.2023 - Current
- Provided base level IT support for clients
- Set up new user account, profiles, and passwords
- Troubleshoot and resolve Microsoft 365 issues for new and existing clients
- Troubleshoot and resolve driver and software issues for new and existing clients
- Operating system maintenance, onsite setup of new computer products
- General computer diagnosing for hardware issues
- Learned and used the in-precinct tag system to document client issues and solutions
- Checked in computer for the technicians if problems required further investigating.
Sales Advisor
Best Buy
11.2021 - 08.2023
- Informed customers on new computer tech and software
- Achieves 100% Net promoter score(NPS) surveys through several fiscal quarters
- Helped the Computer Dept improve to #1 in several metrics (Office, baskets, & 11th place nationwide during the first quarter 2022
- Proficient knowledge of Best Buy interval software, look up customer profiles, warranties, and order history
- Phone activation and troubleshoot for new and returning customers.
Shift Lead
Walgreens
08.2020 - 08.2021
- Informed customers on new computer tech and software
- Achieves 100% Net promoter score(NPS) surveys through several fiscal quarters
- Helped the Computer Dept improve to #1 in several metrics (Office, baskets, & 11th place nationwide during the first quarter 2022
- Proficient knowledge of Best Buy interval software, look up customer profiles, warranties, and order history
- Phone activation and troubleshoot for new and returning customers.
Education
Bachelor of Science - Computer Science & Engineering
University of Colorado Denver
05.2024
Bachelor’s degree - Criminal Justice and Criminology
Metropolitan State University of Denver
04.2019
Skills
- Self Motivated
- Critical Thinking
- Leadership Experience
- Fast Learner
- User Support
- Problem-Solving
Summary
Experienced Geek Squad Consultant. Successful at leveraging extensive experience in Customer Support and Satisfaction. Driven individual looking to apply Critical and Creative abilities to take on new professional challenges.
Volunteer Experience
MSU Denver Excel Program, Represented the program as a Scholar and helped coordinate incoming freshman on their first days as a college student. Volunteered with the programs High School Initiative, helping high schoolers select a major and get started with applying to colleges and universities.
Timeline
Geek Squad Consultant
Best Buy
08.2023 - Current
Sales Advisor
Best Buy
11.2021 - 08.2023
Shift Lead
Walgreens
08.2020 - 08.2021
Bachelor of Science - Computer Science & Engineering
University of Colorado Denver
Bachelor’s degree - Criminal Justice and Criminology
Metropolitan State University of Denver
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