Hernan Dario Perez Bastidas

-Coordinate technical support on assigned projects.
-Provide onsite user support
- Install and control software.
- Preventive and corrective maintenance of PC's, laptops and printers.
- Troubleshoot connectivity problems.
- Escalation and resolution of incidents through Service Now

Job Position: Analyst IT

Role:

- Coordinate and execute action plans for IT best practices.

- Track and create controls to define processes in the IT area.

- Deliver internal and external IT audits

- Manage incidents by JIRA or Servicenow of all categories

Job Position: Support Analyst

Functions:

-Coordinate technical support on assigned projects.

-Provide onsite user support

- Install and control software.

- Preventive and corrective maintenance of PC's, laptops and printers.

- Troubleshoot connectivity problems.

Escalation and resolution of cases through Service Now and JIRA

Job Position: Support Analyst

Role:

- Coordinate technical support on assigned projects.

- Provide onsite user support

- Install and control software.

- Preventive and corrective maintenance of PC's and laptops

- Troubleshoot connectivity problems.

Job Position: Support Analyst

Role:

-Coordinate technical support on assigned projects.

- Provide on-site user support

- Install and control software.

- Preventive and corrective maintenance of PC's and laptops

- Troubleshoot connectivity problems.

Job Position: Support Technician Level 2

Role:

- Coordinate technical support on assigned projects.

- Provide on-site user support

- Install and control software.

- Preventive and corrective maintenance of PC's and laptops

- Troubleshoot connectivity problems.

Job Position: Support Technician Level 2

Role:

-Coordinate technical support on assigned projects.

- Provide support to users on site

- Install and control software...

- Preventive and corrective maintenance of PC's and laptops

- Troubleshoot connectivity problems.

Job Position: IT Analyst

Role:

- Coordinate technical support on assigned projects.

- Provide remote and telephonic support to users

- Configuration of UTM firewall and Sophos antivirus.

- Inventory control of computer equipment.

- Preventive and corrective maintenance of UTM.

- Troubleshoot antivirus and UTM connectivity problems

Job Position: IT Support

Role:

- Coordinate technical support on assigned projects.

- Provide on-site user support

- Install and control software.

- Inventory control of computer equipment.

- Preventive and corrective maintenance of PCs, printers

- Troubleshoot connectivity problems.

Job Position: IT Assistant

Role:

- Support users on-site and remotely.

- Install and control software.

- Inventory control of computer equipment.

- Preventive and corrective maintenance of PCs, servers, printers and scanners.

- Management of Active Directory, print and file servers.

- Troubleshoot connectivity problems.

Job position: Support of VOip Implementation based on avaya

Role:

-Implementation and monitoring of VDN SKILLS AND VECTORS

-Installation and administration of communication manager

Job Position: Technical Support

Roles:

- Coordinate technical support on assigned projects.

- Support users on site and remotely.

- Install and control software.

- Inventory control of computer equipment.

- Preventive and corrective maintenance of PCs, servers, printers and scanners.

- Management of Active Directory, print and file servers.

- Troubleshoot connectivity problems.

- Management of incidents, schedule Incidents on ServiceNow