Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hernando Alvarez Mazo

Vancouver

Summary

Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Ramp Agent

McGee Air Services
02.2023 - Current
  • Safely operated various types of equipment such as conveyor belts and tugs.
  • Strapped items down over protective padding to secure throughout transportation.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Assisted in receiving, stocking and distribution of luggage.
  • Connected electrical power unit and hoses to aircraft.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags daily flights.

Machine Operator

Neil Jones Food
09.2020 - 11.2022
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Housekeeping Room Attendant

Montage Deer Valley
11.2019 - 03.2020
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Customer Service Representative

Concentrix
01.2015 - 11.2019
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Ground School And Flight Hour Cessna 172 - Aviation And Airway Science

Falcon Academia De Aviacion
Bogota-Colombia
10.2018

GED -

Inem "José Félix De Restrepo" Medellin
Medellin-Colombia
12.2007

Skills

  • Aircraft Safety Checks
  • Weight and Balance Determination
  • Truck loading and unloading
  • Flexible Schedule
  • Cargo Security
  • Ground Support Equipment Operation
  • Customer communications
  • Computer Skills
  • Calm and Professional Under Pressure
  • MS Office

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Ramp Agent

McGee Air Services
02.2023 - Current

Machine Operator

Neil Jones Food
09.2020 - 11.2022

Housekeeping Room Attendant

Montage Deer Valley
11.2019 - 03.2020

Customer Service Representative

Concentrix
01.2015 - 11.2019

Ground School And Flight Hour Cessna 172 - Aviation And Airway Science

Falcon Academia De Aviacion

GED -

Inem "José Félix De Restrepo" Medellin

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Hernando Alvarez Mazo