Hernany "Manny" Sepulveda
Las Vegas,NV
Summary
Enthusiastic, hands on Manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends and contribute to organizational success.
Possess many years of experience, knowledge and understanding in the food an d beverage, gaming, cable, video, and audio industry. I am a consistent problem-solver skilled at prioritizing and managing projects with proficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Las Vegas Mini Gran Prix
Las Vegas, NV
09.2021 - Current
- Resolve customer complaints in a timely manner, while maintaining a professional demeanor.
- Ensure that customer service standards were met or exceeded at all times.
- Provide training, guidance, and support to staff members on proper procedures and policies.
- Manage store cash intake with high accuracy and prepared daily bank deposits.
- Manage and mentored staff to carry out operational directives with high productivity and accuracy.
- Motivate and led team members to work together to achieve targets.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversee facility maintenance and repairs of PCOS systems, game machines, rides and go Karts.
- Conduct regular staff meetings to communicate goals, updates, and receive feedback.
- Oversee daily operations, ensuring efficiency and compliance with company standards.
Residential Manager/Production Manager
End2End Technologies
Las Vegas, NV
09.2016 - 06.2020
- Grew company from 20 technicians to 60
- Results: Number One in 2017 and 2018
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
- Managed inventory of tools, equipment, and supplies to ensure readiness for each job.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
General Manager
Pride Communications
Las Vegas, NV
01.2011 - 08.2016
- Grew company from 10 technicians to 35
- Responsible for opening a division of Pride Communications in Tulsa Oklahama
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Delegated work to staff, setting priorities and goals.
- Created detailed reports outlining progress of each employee's development.
- Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Operations Manager
MC Communications Inc
Las Vegas, NV
10.1999 - 12.2010
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Created detailed reports on the performance of individual departments within operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
James A. Garfield Senior High School
Los Angeles, CA06-1991
Skills
- Operations Management
- Project Management
- Staff Training and Development
- Customer Relationship Management (CRM)
- Recruiting and interviewing
- Food and Beverage
- Orientating and training
- Team motivation
- Meeting facilitation
- Complex Problem-Solving
- Equipment Installation/Repair
- Technical knowledge
- System repair
- Troubleshooting abilities
- Customer Service
- System Configuration
- OSHA Compliance
- POS Software
- Safety enforcement
- Daily Reporting
- Safety Management
- Food safety and sanitation
Certification
- Villanova University - Certificate of Achievement in Six Sigma Green Belt 2012
- UNLV Education - Certificate of Completion for Small Business Leadership Academy 2016
- OSHA
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant General Manager
Las Vegas Mini Gran Prix
09.2021 - Current
Residential Manager/Production Manager
End2End Technologies
09.2016 - 06.2020
General Manager
Pride Communications
01.2011 - 08.2016
Operations Manager
MC Communications Inc
10.1999 - 12.2010
High School Diploma -
James A. Garfield Senior High School
- Villanova University - Certificate of Achievement in Six Sigma Green Belt 2012
- UNLV Education - Certificate of Completion for Small Business Leadership Academy 2016
- OSHA
Similar Profiles
Dylahn VillarrealDylahn Villarreal
Manager at Las Vegas Mini Gran Prix Family Fun CenterManager at Las Vegas Mini Gran Prix Family Fun Center
Anthony Ismael Alfaro PachecoAnthony Ismael Alfaro Pacheco
Las Vegas Mini Grand Prix at Las Vegas Mini Gran Prix Family Fun CenterLas Vegas Mini Grand Prix at Las Vegas Mini Gran Prix Family Fun Center
Glenn Corpuz JrGlenn Corpuz Jr
Automotive Technician at Mini Of Las VegasAutomotive Technician at Mini Of Las Vegas