Hernesto Arreola Hinojos

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Responsible for managing and supporting the ongoing administration of loan accounts after funding. This role ensures that borrower accounts are accurate, payments are processed correctly, and all servicing activities comply with internal policies, investor requirements, and regulatory standards.

Qualifications & Skills

Knowledge of loan products, lending practices, and servicing regulations.

Strong attention to detail and organizational skills.

Ability to analyze account activity and resolve discrepancies.

Excellent communication and customer service skills.

Proficiency with loan servicing software.

• Counted daily funds up to $50,000 using manual and machine-assisted methods to ensure accuracy.
• Maintained optimal financial controls by securing funds and making accurate transactions.
• Exceeded sales goals by effectively promoting bank products and services in every customer interaction.
• Verified amounts and integrity of every check or funds transfer.
• Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 90%.
• Served about 50 customers each shift while maintaining composure and professionalism in high-stress situations.
• Executed cash transactions to ensure customer satisfaction., balanced cash drawers, performed loan payments and issued cashier's checks.
• Created currency transaction reports to maintain compliance and accuracy. for foreign currency.

• Maintained gear and equipment through regular inspections and minor repairs to ensure operational readiness.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Resolved escalated customer complaints to enhance satisfaction and foster loyalty.

• Operated fryers and grills according to instructions to maintain safety and food quality.
• Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
• Made adjustments to food items to accommodate guests with allergies or specific dietary concerns.
• Marinated food items according to corporate-provided instructions and recipes.
• Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Kept stations stocked and ready for use to maximize productivity.

• Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
• Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
• Operated all kitchen equipment safely to avoid injuries.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer service.