Steven Tuvman
Jacksonville,FL
Summary
Goal-oriented professional with expertise in customer service and problem-solving. Known for providing client satisfaction and delivering services efficiently in remote settings.
Dynamic professional with strong attention to detail and teamwork skills. Proven ability to analyze complex issues and implement effective solutions, contributing to enhanced team performance and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consumer Loan Servicing
Navy Federal Credit Union
Remote
08.2022 - 03.2025
- Delivered services to customer locations within specific timeframes. Demonstrated ability to work effectively in fully remote work setting.
- Provided professional services and support in a dynamic work environment.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Junior Web Development Paid Training Coursework
Generations USA
Jacksonville, FL
01.2022 - 04.2022
- Analyzed content performance metrics to inform strategic recommendations for enhancement.
- Collaborated with cross-functional teams to align content strategies with overall business objectives.
- Conducted comprehensive market research to identify emerging trends and audience preferences.
- Developed and maintained detailed documentation of content processes and best practices.
- Mentored junior analysts, fostering skill development and promoting effective workflow practices.
- Optimized content delivery methods, improving accessibility and user engagement across platforms.
- Enhanced content quality by conducting thorough research and analysis of industry trends.
Academic Tutor
Independent Contractor - Self Employed
Jacksonville, FL
08.2018 - 01.2022
- Designed personalized lesson plans to meet diverse student needs and learning styles.
- Utilized various educational tools and resources to enhance student understanding of complex subjects.
- Assessed student progress through regular evaluations and provided constructive feedback for improvement.
- Facilitated one-on-one tutoring sessions to reinforce classroom concepts and boost academic confidence.
- Implemented innovative teaching methods that promoted critical thinking and problem-solving skills.
- Analyzed student performance data to identify trends and adjust tutoring approaches for optimal outcomes.
Genpact
Social Media Analyst
Jacksonville, FL
05.2019 - 01.2020
- Analyzed social media performance metrics to identify trends and inform content strategy.
- Developed comprehensive reports on audience engagement to guide marketing initiatives.
- Utilized advanced analytics tools to track campaign effectiveness and optimize strategies.
- Collaborated with cross-functional teams to enhance brand visibility across digital platforms.
- Led data-driven insights sessions to improve social media outreach and user interaction.
- Mentored junior analysts in data interpretation and reporting best practices.
- Implemented automated processes that eliminated manual tasks, saving time and increasing accuracy in data analysis.
- Optimized content strategy by analyzing audience preferences and trends, leading to higher engagement rates.
Education
Bachelor of Arts - Secondary Education And Human Services
University of North Florida
Jacksonville, FL05-1995
Associate of Arts - Business Education
Florida State College
Jacksonville, FLUniversity Credit Coursework Applied To Bachelors - Economics
Jacksonville University
Jacksonville, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Dependable and responsible
Accomplishments
- Documented and resolved coding which led to creating codes that enhance websites.
Certification
AI For Work and Life University of North Florida
Learn Java Script Course Successfully completed
Timeline
Consumer Loan Servicing
Navy Federal Credit Union
08.2022 - 03.2025
Junior Web Development Paid Training Coursework
Generations USA
01.2022 - 04.2022
Genpact
Social Media Analyst
05.2019 - 01.2020
Academic Tutor
Independent Contractor - Self Employed
08.2018 - 01.2022
Bachelor of Arts - Secondary Education And Human Services
University of North Florida
Associate of Arts - Business Education
Florida State College
University Credit Coursework Applied To Bachelors - Economics
Jacksonville University