Herode Jean baptiste
Santiago,Santiago De Los Caballeros
Summary
Dynamic customer support specialist with a focus on bilingual communication and active listening. Committed to delivering exceptional service and resolving issues efficiently, contributing to improved customer loyalty and satisfaction.
Overview
4
4
Languages
1
1
Certification
Work History
Customer Service Representative
Roadside
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Utilized CRM software to track customer interactions and maintain detailed records of service requests.
- Collaborated with team members to streamline processes, improving response times for customer service issues.
- Handled escalated complaints professionally, ensuring resolution aligned with company policies and standards.
- Provided support to customers by addressing inquiries and resolving issues efficiently.
- Documented customer interactions accurately in CRM system for improved tracking and follow-up.
- Assisted team in managing appointment scheduling, ensuring timely access to services for patients.
- Educated clients on healthcare procedures and policies, enhancing overall understanding and satisfaction.
Inbound Sales Representative
Global Egrow
- Engaged customers through effective communication, identifying needs and presenting tailored solutions.
- Utilized CRM software to track customer interactions and manage sales pipeline efficiently.
- Collaborated with team members to develop strategies for improving customer satisfaction rates.
- Maintained product knowledge to effectively address inquiries and overcome objections during sales calls.
Customer Care Representative
Insurance
- Assisted customers in policy inquiries and claims processing to ensure satisfaction.
- Utilized CRM systems to track customer interactions and streamline communication.
- Resolved customer complaints effectively, enhancing overall service quality.
- Educated clients on insurance products, fostering informed decision-making.
- Maintained accurate records of customer interactions for reporting purposes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Support Specialist
MwrLife
- Addressed customer inquiries through multiple communication channels, ensuring timely resolutions.
- Provided administrative support by organizing and maintaining customer records in CRM systems.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction and loyalty.
- Collaborated with team members to streamline support processes, improving response times.
Bilingual Customer Service Representative
Law E.M Wafula Office
- Delivered exceptional bilingual support to clients, enhancing customer satisfaction and loyalty.
- Resolved inquiries efficiently through various communication channels, ensuring timely responses.
- Assisted in training new staff on customer service protocols and system usage.
- Processed client requests accurately, contributing to operational efficiency and service quality.
Sales Agent
Careerist
- Developed strong client relationships to enhance customer satisfaction and retention.
- Utilized CRM software to track sales activities and manage customer interactions efficiently.
- Conducted market research to identify potential clients and understand industry trends.
- Assisted in creating tailored sales presentations that addressed client needs effectively.
Education
Associate of Science - Telecommunications
University Global Technology School
HaitiAssociate of Science - Cisco Network Accademic
GTS
HaitiSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Refund processing
- Place order
Certification
- MCAS - Microsoft Certified Application Specialist
- Sales Manager Certificate
- ACE - Adobe Certified Expert, Photoshop
- Sales Essentials Certificate
Languages
Spanish
Full Professional
French
Native or Bilingual
English
Full Professional
Creole
Native or Bilingual
Timeline
Customer Service Representative
Roadside
Inbound Sales Representative
Global Egrow
Customer Care Representative
Insurance
Customer Support Specialist
MwrLife
Bilingual Customer Service Representative
Law E.M Wafula Office
Sales Agent
Careerist
Associate of Science - Telecommunications
University Global Technology School
Associate of Science - Cisco Network Accademic
GTS