Heromi R. Zanella
Garland,TX
Summary
Customer service representative with over 18 months of experience, promoted to shift supervisor due to strong performance and dedication. Skilled in managing cash-handling processes and enhancing team productivity. Demonstrated ability to resolve customer issues efficiently while ensuring attention to detail. Knowledgeable in safety standards, customer relations, and inventory management, with a proactive approach to organizing workflows.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
PLS Check Cashers
Garland, Texas
09.2025 - Current
- Supervised daily operations and maintained workflow efficiency in a fast-paced environment.
- Managed cash handling processes and balanced cash drawers at shift end.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Monitored staff performance to ensure quality standards were met.
Customer Service Representative
PLS Check Cashers
Garland, Texas
08.2024 - Current
- Assisted customers with check cashing and financial transactions.
- Processed customer paperwork for transactions and account openings.
- Educated customers on financial products and services available at PLS Check Cashers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Resolute Academy
Dallas, TX05-2025
Associate of Science - Banking And Finance
Dallas College
Dallas, Texas, TXSkills
- Customer service
- Cash handling
- Financial transactions
- Team leadership
- Attention to detail
- Problem resolution
Languages
Spanish
Professional
References
References available upon request.
Timeline
Shift Supervisor
PLS Check Cashers
09.2025 - Current
Customer Service Representative
PLS Check Cashers
08.2024 - Current
High School Diploma -
Resolute Academy
Associate of Science - Banking And Finance
Dallas College