Harriet Afriyie
Ellicott City
Summary
Results-driven professional with expertise in customer service and team leadership. Proven track record in training and development, enhancing operational efficiency, and optimizing inventory management to drive exceptional store performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Staples
Ellicott City, MD
06.2024 - Current
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Coordinated employee schedules and training programs to enhance team performance and coverage.
- Executed inventory management processes, maintaining accurate stock levels and product displays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Operations Supervisor
Staples
Ellicott City, MD
05.2019 - 03.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements, enhancing workflow efficiency and reducing delays.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
Inventory Specialist
Staples
Ellicott City, MD
02.2014 - 11.2018
- Managed inventory levels using advanced tracking systems to ensure stock availability.
- Developed and implemented streamlined processes for receiving and distributing merchandise.
- Trained and mentored junior staff on inventory management best practices and software usage.
- Analyzed inventory data to identify trends and optimize replenishment strategies.
Education
Bachelor of Science - Chemistry
Howard Community College
Columbia, MD01.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Staples
06.2024 - Current
Operations Supervisor
Staples
05.2019 - 03.2024
Inventory Specialist
Staples
02.2014 - 11.2018
Bachelor of Science - Chemistry
Howard Community College