Hesbeydy Cardoza
El Paso
Summary
Dedicated professional with experience in account management and customer service. Expertise in billing resolutions and relationship development. Committed to leveraging strong multitasking abilities and organizational skills to drive service quality and enhance client loyalty.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
Work History
Account Specialist
Western Finance
El Paso
05.2025 - Current
- Managed customer accounts by ensuring accurate data entry and maintenance for improved service delivery.
- Conducted thorough account analysis and reporting to identify trends and inform strategic decisions.
- Supported billing and invoicing processes by ensuring timely and accurate account updates.
- Maintained comprehensive documentation for client interactions to enhance future service and communication.
- Identified opportunities for account improvements by analyzing client feedback and service outcomes.
- Provided valuable insights during team meetings to contribute to service enhancement strategies.
- Developed and maintained strong client relationships to foster loyalty and retention.
- Assisted in the creation of training materials to enhance team understanding of product offerings.
- Customer service, via phone,typing, sending emailsusing various financial software and tools to optimize performance and efficiency
Customer Service Representative
Circle K
El Paso
03.2024 - 01.2025
- Time management
- Administration of money
- Handled customer inquiries efficiently to ensure accurate information delivery.
- Resolved customer issues promptly to enhance service quality and satisfaction.
- Collaborated with team members to streamline order processing and improve workflow.
- Maintained up-to-date knowledge of products to assist customers effectively.
Education
Ellicott
Colorado City, COSkills
- Document management
- Reporting skill
- Client engagement
- Customer relationship development
- Billing resolutions
- Advertising and marketing
- Account updating
- Account administration
- Billing issue resolution
- Customer engagement
- Full-cycle sales process
- Active listening
- Multitasking capacity
- Product demonstration
- Teamwork
- Self motivation
- Relationship building
- Task prioritization
- Organizational skills
Languages
Spanish
Native/ Bilingual
Timeline
Account Specialist
Western Finance
05.2025 - Current
Customer Service Representative
Circle K
03.2024 - 01.2025
Ellicott