Summary
Overview
Work History
Education
Skills
Certification
Summaryofskillsandabilities
Accomplishments
Timeline
Generic

Hetal Patel

Chino,CA

Summary

Accomplished and certified Pharmacy Technician with 10 years of experience in mail order, hospital and retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Licensed Pharmacy Technician

CVS Pharmacy
09.2021 - Current
  • Creating patient profiles and keeping it up to date with information such as any allergies
  • Entering new prescriptions with accurate dosage and day supply
  • Entering vaccine dosage and covid 19 antigen tests
  • Billing and resolving any insurance issues
  • Clearing triage queue, inventory queue and request rx queue
  • Filling prescriptions in the production queue
  • Reversing claims and returning prescriptions that are not picked up in 14 days
  • Creating and packing ship orders
  • Ordering and stocking medications
  • Returning expired and damaged medications and products to appropriately
  • Answering phones and resolving queries
  • Making patients call for pick up reminders, vaccine or coupon and sync script offers
  • Selling filled prescriptions at the register and providing excellent customer service
  • Returning expired and damaged drugs to a warehouse or appropriate source
  • Preparing redeploy of expensive medicines to other CVS stores that is in the need
  • Daily checked and entered temp alerts for the medicine refrigerator in the pharmacy.
  • Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
  • Supported community health initiatives by participating in local health fairs and conducting blood pressure screenings.
  • Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
  • Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
  • Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
  • Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
  • Mitigated risk of theft or misuse by diligently monitoring controlled substances inventory levels according to established protocols.

Pharmacy Technician

Croals Rexall Pharmacy
03.2011 - 12.2012
  • Created patient profiles and entered prescriptions
  • Swiftly and correctly calculated dosages
  • Prepared prescription labels and filled prescriptions for approval by pharmacists
  • Used the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing
  • Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty
  • Provided assistance to registered pharmacist and pharmacy customers, managing up to 200 prescriptions per day
  • Stocked and ordered medications and supplies
  • Answered phones for orders and refills
  • Called doctors offices for refills and clarifications
  • Provided excellent customer service and operated a cash register.

Pharmacy Technician

United Health Groups Mail order pharmacy
05.2009 - 03.2012
  • Worked in a team of pharmacists and technicians to provide the best service
  • Data entry using company owned computer program to meet the number of prescription processed per hour
  • Created patient profile, entered and processed prescriptions
  • Handled prescriptions in a timely manner with high accuracy
  • Contacted doctor’s offices by calling and faxing for refills and clarifications
  • Contacted patients for clarifications and copayments.

Pharmacy Technician

Barstow and Victorville Community Hospital
01.2006 - 12.2007
  • Filled prescriptions as requested by hospital physicians for admitted patients
  • Transferred medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
  • Added measured drugs or nutrients to intravenous solutions under sterile conditions to prepare intravenous (IV) packs under pharmacist supervision
  • Used standardized recipes for compounding mixtures for ointments and creams
  • Delivered prepared medications to requesting floors for distribution by floor personnel
  • Repackaged medications for inpatient prescriptions
  • Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas to ensure proper levels are maintained
  • Answered and screened phone calls for pharmacists
  • Worked all shifts as needed.

Education

Bachelor of Arts in Physics -

California State University San Bernardino
San Bernardino, CA
01.2007

Bachelor of Science in Physics -

Pune University, India
01.1999

Skills

  • HIPAA Compliance
  • Medication Packaging
  • Labeling Accuracy
  • Medication Dispensing
  • Insurance Billing
  • Drug Inventory Control
  • Pharmaceutical Calculations
  • Drug Classification Knowledge
  • Insurance Verification

Certification

  • Registered Pharmacy Technician (CPhT)
  • Technician Immunizer Certification(By APhA)

Summaryofskillsandabilities

My areas of expertise include prescription processing, pharmaceutical calculations, making IVs, drug classifications & safety, medication inventory management, insurance claims processing and customer service.

Accomplishments

CPR certification

Timeline

Licensed Pharmacy Technician

CVS Pharmacy
09.2021 - Current

Pharmacy Technician

Croals Rexall Pharmacy
03.2011 - 12.2012

Pharmacy Technician

United Health Groups Mail order pharmacy
05.2009 - 03.2012

Pharmacy Technician

Barstow and Victorville Community Hospital
01.2006 - 12.2007

Bachelor of Arts in Physics -

California State University San Bernardino

Bachelor of Science in Physics -

Pune University, India

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Hetal Patel