Hetal Patel
Cumming,GA
Summary
Experienced healthcare professional and operations manager with over 15 years of cross-platform leadership. Skilled in managing daily office operations and coordinating dental and administrative staff for high-quality patient care services. Strong communication, leadership, and multitasking abilities, combined with knowledge of accounting principles, medical terminology, laws, and ethics. Confident in my ability to benefit your organization.
Overview
10
10
years of professional experience
Work History
Regional Manager
Southern Dental Alliance
Kennesaw, GA
02.2020 - Current
- Oversee the operations of 8 to 10 supported, multi-specialty dental offices.
- Conducted regular meetings with district managers to discuss office performance and provide guidance on improvement tactics.
- Analyzed regional financial data to identify areas of growth opportunities.
- Analyze business reporting and create a plan of action to attain annual budget and contribution goals, monitor revenue and profitability (EBITDA).
- Monitor P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections.
- Develop workforce planning, recruiting, and retention strategy to maintain optimum performance of each supported practice.
- Work with multiple supported practices and Practice Managers across the region, coordinating in-practice visits and reviews, including a quarterly in practice business meeting.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Minimized turnover through effective training and employee engagement programs.
Practice Manager
Southern Dental Alliance
Norcross, GA
03.2016 - 02.2020
- Directly supervises office team and proactively manages their performance and development, including but not limited to performance feedback/corrective actions.
- Developed and implemented new patient registration processes to streamline workflow.
- Coordinated staff recruitment, training, and scheduling activities.
- Maintained financial records, including billing and accounts receivable and payable.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
Practice Manager
Pediatric Dentistry & Orthodontincs
Brookhaven, GA
03.2015 - 03.2016
- Coordinated staff recruitment, training, and scheduling activities.
- Maintained financial records, including billing and accounts receivable and payable.
- Provided leadership and guidance to the dental team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Complied with OSHA and HIPAA regulations.
- Recruited, hired and trained new dental and facility staff.
Education
Associate in Healthcare Management -
Albany Technical College
Albany, GA05-2013
Skills
- Operational management
- Performance Management
- Multi-million dollar P&L management
- Human Resources Management
- Operational Oversight
- Strategic Planning
- New Business Development
- Customer and vendor relations
- Cost Reduction
References
References available upon request.
Timeline
Regional Manager
Southern Dental Alliance
02.2020 - Current
Practice Manager
Southern Dental Alliance
03.2016 - 02.2020
Practice Manager
Pediatric Dentistry & Orthodontincs
03.2015 - 03.2016
Associate in Healthcare Management -
Albany Technical College
Similar Profiles
KINISHA KEENEKINISHA KEENE
Payment Posting Specialist at Southern Dental AlliancePayment Posting Specialist at Southern Dental Alliance
Abigail SanchezAbigail Sanchez
Appointment Scheduler at Southern Dental AllianceAppointment Scheduler at Southern Dental Alliance
Dallas FriedbergDallas Friedberg
Insurance Specialist at Southern Dental AllianceInsurance Specialist at Southern Dental Alliance