Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager

Hettie Hutchinson

Ballwin,MO

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams as well as cultivating an inclusive, respectful work environment.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Demonstrated expertise in the field in respect to merchandising decisions to maximize margin.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Gap, Inc.
09.2012 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Optician

Dr. James P. Serino, OD
01.2008 - 05.2008
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Performed basic vision testing for new patients.

Education

Associate of Science - General

Washtenaw Community College
Ann Arbor, Michigan

Associate of Science - STEM Transfer

Saint Louis Community College
Saint Louis, Missouri

Nursing

Maryville University
Town & Country, Missouri
05.2026

Skills

  • Time Management
  • Customer Relations
  • Staff Development
  • Customer Relationship Management
  • Information Confidentiality
  • Quality Standards
  • Customer Service
  • Staff Supervision
  • Health and Safety Regulations
  • Staff Management
  • Team Motivation
  • Directing Team Members

Additional Information

Currently working toward career-change as I seek my degree. Helping others has been my true love in life and I have outgrown the role I settled into as I raised my family. I'm now ready to enter the healthcare field so that I can truly make a difference in the lives of the people who need it the most.

Timeline

Assistant Manager

Gap, Inc.
09.2012 - Current

Optician

Dr. James P. Serino, OD
01.2008 - 05.2008

Associate of Science - General

Washtenaw Community College

Associate of Science - STEM Transfer

Saint Louis Community College

Nursing

Maryville University

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Hettie Hutchinson