MARK HEWITT
Alexandria,OH
Summary
Highly motivated and results-driven professional with extensive experience in managing and mentoring a vast range of operational departments. Recognized for the ability to lead teams and coordinate innovations, as well as troubleshoot problems through detailed analysis and intelligent solutions. Possess excellent organizational and time management skills, with the ability to understand the complexities of tasks, change priorities, and meet deadlines.
Overview
11
11
years of professional experience
Work History
REGIONAL SALES MANAGER
Motorola Solutions, Inc
04.2020 - Current
- Support a unified technology portfolio for a Global Fortune 500 company.
- Provide product training and sales demos of our unified solutions.
- Daily prospecting new business by developing relationships with key decision-makers, understanding and responding to customer needs, and track and report on account activity.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
- Contact key accounts regularly and achieve high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
CEO AND FOUNDER
IGS Security & Solutions
04.2013 - 03.2020
- Enabled commercial businesses to increase their ROI by solving pain points in implementing cutting-edge technology.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
Education
Bachelor of Science - Environmental Science
THE PENNSYLVANIA STATE UNIVERSITY
State College, PA12.1994
Skills
- Software Troubleshooting
- Incident Management
- Project Management
- Network Administration
- Critical Thinking
- Problem Solving
- Strategic Thinking
- Technical Troubleshooting
- Team Leadership
Accomplishments
- Results-oriented professional and entrepreneur with 30+ years of Technical and Customer Service experience.
- Collaborate with a team of 60 in the development of new products and services from multi-acquisitions.
Timeline
REGIONAL SALES MANAGER
Motorola Solutions, Inc
04.2020 - Current
CEO AND FOUNDER
IGS Security & Solutions
04.2013 - 03.2020
Bachelor of Science - Environmental Science
THE PENNSYLVANIA STATE UNIVERSITY