Heydi Amezquita Gonzalez
Charlotte,NC
Summary
Dynamic customer service professional with extensive experience at Compare Foods, excelling in cash handling and customer satisfaction. Proven ability to resolve inquiries and enhance shopping experiences through effective communication and attention to detail. Recognized for reliability and fostering customer loyalty while maintaining operational efficiency in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Cashier
Compare Foods
- Executed customer transaction processing with precision, ensuring accurate cash handling and change distribution.
- Facilitated customer inquiries by delivering product information and resolving issues efficiently.
- Oversaw cleanliness and organization of checkout area to elevate customer shopping experience.
- Managed point-of-sale systems to ensure efficient transaction processing.
- Cultivated customer relationships to enhance store atmosphere and foster loyalty.
- Executed cash counting procedures for drawers at shift start and end to ensure accurate financial reporting.
- Executed accurate cash register balancing at shift end, ensuring minimal discrepancies and errors.
- Managed returns and exchanges in accordance with store policies, ensuring customer satisfaction remained a top priority.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Lottery Attendant
Compare Foods
- Assisted customers in purchasing lottery tickets, ensuring accurate processing of transactions.
- Maintained cleanliness and organization of the lottery area, enhancing customer experience.
- Educated customers on lottery game rules and regulations, promoting responsible gaming practices.
- Collaborated with team members to streamline ticket sales process, improving overall efficiency.
Cashier
Compare Foods
Charlotte, NC
01.2021 - 09.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to support operational efficiency.
- Collaborated with team members to ensure timely stock replenishment on shelves.
Education
No Degree -
West Charlotte
Charlotte, NCSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Guest services
- Customer focus
- Payment processing
- Refund handling
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Cash register operations
- Work task prioritization
- ID verification
Languages
Spanish
Full Professional
Timeline
Cashier
Compare Foods
01.2021 - 09.2025
Customer Service Cashier
Compare Foods
Lottery Attendant
Compare Foods
No Degree -
West Charlotte